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CSR - Tremendous Growth Potential

Durham Staffing Solutions Omaha, NE
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Job Description

Our client continues to grow!  They are searching for strong Customer Service Representatives to assist companies activate new profiles and service existing profiles on their network.  This role is in a call center environment, including interaction via inbound and outbound phone. Working on behalf of mid and large size clients, including some Fortune 500 companies.

 

ESSENTIAL FUNCTIONS OF THIS POSITION

  • Initiate outbound calls and receive inbound calls to businesses to assist supplier in activating their profile on our client’s network
  • Encourage companies to convert to electronic payments by joining a client’s network by responding to supplier objections with approved call scripts
  • Service existing profiles on our client’s network with questions on accessing and maintaining their profile
  • Participate in training programs as assigned by your supervisor
  • Meet or exceed key individual performance indicators as assigned by your supervisor
  • Ability to quickly adjust performance based on feedback from call shadowing, and coaching, etc.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • Two years of solid general office experience, preferably in a technical environment
  • Excellent oral, written and interpersonal communication skills
  • Strong listening and analytical skills
  • Ability to explain product features in a business-to-business telesales setting
  • Intermediate level of knowledge with Internet technology
  • Demonstrated ability to work well in a team environment
  • Excellent problem-solving skills and the ability to exercise sound judgment
  • Experience with MS Office applications

Job Details

Date Posted December 11, 2019
Date Closes January 10, 2020
Address Temp To Hire
Located In Omaha, NE
Job Type Full-time Employee
Compensation Hourly Wage, $13.00 - $15.00, Based on Experience
Experience Level Entry Level (0-2 yrs. experience)
Hours 40 hours per week
Start Date Immediately
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68137
Name Personnel Consultant
Address 5830 S 142nd Street
City, State and Zip Omaha NE 68137
Phone (402) 827-8003
FAX (402) 827-8006

This job requires the following skills

  • Call Center Expertise
  • Clerical
  • Data Entry
  • Customer Service
  • Computer Usage
  • Excellent Communications
  • Excellent Team Member
  • Positive Attitude
  • Strong Work Ethic
  • Technical Support
Location