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Customer Advocate

Tigerpaw Software Bellevue, NE

Job Description

We’re on the hunt for a Customer Advocate to join our overly caffeinated team of quirky, fun and friendly Tigers.

The Customer Advocate is responsible for ensuring the success of all Tigerpaw accounts by partnering with customers to successfully onboard them and ensure their long term success using our business automation platform. In short, our Customer Advocates make sure our customers are fully engaged with us and are effectively utilizing Tigerpaw software to improve their business.

The Customer Advocate role is all about proactive client management and finding ways to help our clients exceed their desired outcomes. You will work collaboratively with the sales, software development, training, and marketing teams to make our customers successful. Tigerpaw places customer success at the heart of the business. Every function at the company takes part in helping to make our clients successful – the Customer Advocates lead the charge.

Maybe you’re the Tiger we’re looking for?

You have experience helping others achieve success and an awesome personality, high energy level, and unwavering swagger.  You possess the ability to pull off the color orange and a desire to help c-level executives build more profitable businesses.

If this sounds like you, then welcome to the jungle, baby.

At Tigerpaw, we embrace the weird, the odd, the unusual, and the quirky. So much so that we even added “Quirky, Fun and Friendly” as one of our core values. (It’s just above the unofficial core values of “Bacon”* and “Shenanigans.”)

This is a job and a company where you are encouraged to let your geek flag fly. We welcome your energy, enthusiasm, and the things you are passionate about.

In addition to playing a critical role in our business development efforts, you also will have the chance to be a member of a learning-focused company that values the soft skills that make coming to work awesome: communication, listening, being supportive of your team members, empathy, critical thinking, problem solving, and how to high-five a co-worker while holding a fresh slice of pizza.

If the idea of working with a great team gets your blood flowing, in an environment that embraces modern ideas on leadership, company culture, and team building; if you put people first; and if you’ve read the leadership bios on this page and you’re not scared away by our quirky culture — then maybe you’re the Tiger we’re looking for. (There will be a Roar test.)


Summary and responsibilities

Tigerpaw is looking for a National Account Executive to act as our newest Lego Master team member. This person will be responsible for:

  • Serving as the primary point of contact for a portfolio of customers
  • Establishing a trusted/strategic advisor relationship with each assigned client
  • Proactively monitoring client engagement and health/happiness levels through regular interactions (phone, email, chat, etc.)
  • Identifying clients' unique goals and developing creative solutions and strategies leveraging the Tigerpaw platform
  • Coaching customers to ensure they are leveraging all available Tigerpaw resources (Community, Documentation, Online Training, Support, Events, etc.)
  • Gathering product feedback and acting as advocate for customers with internal development and product teams
  • Developing customer profiles in order to better serve customers
  • Identifying upsell and cross sell opportunities
  • Supporting the contract renewal process
  • Providing product overview demos to potential customers
  • Representing Tigerpaw at industry events

You may also be called upon to referee inter-departmental trivia contests and assist in the selection of beer and barbecue for team outings.


Qualifications and core competencies

Think you’d be a good fit to join our Streak of Tigers? Here’s what we’re looking for:

  • Ideally, you have experience in an account management or customer success role, but this is not a requirement as long as you rock at helping others achieve success
  • You are a proactive self-starter
  • You are an empathetic, people-oriented relationship builder
  • You have fantastic written and verbal communication skills. In communicating, you are adept at making complicated things seem simple.
  • You don’t let details fall through the cracks because you have great project management skills
  • You are resourceful, scrappy, agile, and willing to roll up your sleeves and make things happen
  • You have a strong aptitude for technology
  • You have repeatedly proven your ability to prioritize, multi-task, and efficiently manage a high volume of work
  • Start-up or SAAS experience would be a strong asset, but at a minimum, you have an entrepreneurial spirit


Bonus! You identify with most or all of the following:

  • You have a lifelong love of learning and you’re not afraid to try new things.
  • You can laugh at your mistakes and learn from them.
  • You can laugh at your team’s mistakes (with them; don’t be a jerk), and positively encourage them to continue to DO THE THING!
  • You understand what it means to be part of a no-ego team and you like the idea of getting to work with other fun, geeky, driven and productive professionals, multiple-disciplined thought leaders, and super nerds.
  • You appreciate a good high-five from a teammate over a great idea or a completed project.
  • You like the idea of trading in your blouses and blazers for wearing comic book, video game, or band shirts to work. (And you dig the idea of having a closet full of Tiger-themed work shirts — and yes, we have managed to create some that have a tiger wranglin’ a dragon on them.)
  • You can take constructive criticism and feedback professionally and use it to help the team.
  • You want to learn how to do things better and you enjoy when a teammate shows you a new technique, strategy, shortcut, or random meme.
  • You like Star Trek or Star Wars. There is no right answer, but you should probably have an opinion on the matter.
  • You are excited to help your team and coworkers, but you are also capable of handling your individual projects — and you are always focused on driving projects to completion and success.
  • You think silos are incompatible in a modern workplace environment (read: they’re stupid) and you welcome the opportunity to work in a no-silo environment where you are encouraged to work and play across department lines, roles, and titles.
  • You have an upbeat attitude and you genuinely want to enjoy working with your team.
  • The opportunity to be part of a dedicated team of passionate high-performers gets you excited. And the idea of being part of a modern workplace culture of empowered team members gets you pumped in a big way.
  • You want to have fun, but also get $h!t done.

This position offers a competitive compensation package in a relaxed, quirky, fun and friendly company culture. You will be expected to dive in quickly, and you will have the backing and support of our entire team. (We may throw you into the deep-end of the pool, but we’ll give you metaphorical arm-floaty things.)

What are you waiting for? Let’s hear your Tiger roar! (That means apply if you think this sounds like a cool gig — and we promise, it is.)

This exciting full-time position will report to our Director of Training and Implementation.

CONTACT: Suzy Kratochvil, suzyk@tigerpaw.com

*Love of bacon is not a requirement for this position. We have several vegetarians and vegans on our team who we fully embrace as our tigery brethren and sistren.

Job Details

Date Posted November 27, 2018
Date Closes December 27, 2018
Located In Bellevue, NE
Job Type Full-time Employee
Compensation Salary
Experience Level Intermediate (3-7 yrs. experience)
Mon: 8 am to 5 pm
Tue: 8 am to 5 pm
Wed: 8 am to 5 pm
Thu: 8 am to 5 pm
Fri: 8 am to 5 pm
Hours 40 hours per week
Start Date Immediately
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68005
Name Suzy Kratochvil
Address 2201 Thurston Circle
City, State and Zip Bellevue, NE 68005

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Flexible Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Domestic Partner Benefits
  • Domestic Partner Benefits (Different-sex)
  • Domestic Partner Benefits (Same-Sex)
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Short-Term Disability
  • Vision
  • Casual Dress
  • Child Care (On-site)
  • Employee Referral Program
  • Financial Planning
  • Flexible Hours
  • Free Parking
  • Holiday Party
  • Job-Sharing
  • On-the-Job Training
  • Paid Holidays
  • Paid Vacations
  • Remote Access
  • Sick Leave
  • Unpaid Leaves of Absence
  • Workout Facilities
  • Achievement Awards
  • Corporate Perks
  • Merit Increases

This job requires the following skills

  • Business - Communication
  • Ability to Work Under Pressure
  • Problem Resolution
  • Customer Service / Troubleshooting
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Flexible Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • And More ...