Tigerpaw is on the prowl for a quirky, fun and friendly Technical Support Specialist to help handle incoming customer support requests, troubleshoot technical issues, and provide an amazing customer experience for our customers.
This role has a direct impact on the businesses of our customers and will be best filled by someone who can empathize with our clients to help them find solutions to their technical questions. Solid troubleshooting skills are a must, as are excellent customer service skills, and the ability to interact collaboratively with members of our team from every department at different times of the day and at varying levels of caffeine intake.
As a member of our Support Team, your role’s critical function enables the success of our clients. The ideal candidate will understand technology, enjoy diving into complex problems, be willing to take on new tasks and projects as they present themselves, and work to add to the oddball shenanigans and overall awesomeness of our team.
You will be empowered to work cross-collaboratively across the organization to find solutions to your customers’ tickets. When a client has a monster of a problem that seems to stump everyone, you will leave no stone unturned, no office unasked, no code unpoked, and no coworker unconsulted to solve the issue and find the exact solution your customer needs to kick their troublesome errors to the curb and come out victorious. You won’t be satisfied until you look everywhere for the right answer. You will channel your inner Tommy Lee Jones to perform “a hard-target search of every gas station, residence, warehouse, farmhouse, henhouse, outhouse, and doghouse in that area. Checkpoints go up at fifteen miles. Your fugitive’s name is Service Order #0830614222. Go get ‘em.”
This is a challenging position that requires a mix of sound technical knowledge and interpersonal relationship skills: You will need to find solutions to complex technical problems while understanding you are working with people who rely on you to keep their business running at peak performance.
On any given day, this role may call upon you to assist customers with complicated technical questions, learn new techniques in our core platform, work cross-departmentally to research solutions, answer phone calls, respond to emails, judge “fiercest moustache” competitions, engage in gif or meme wars on Slack, and assist in frying up unhealthy amounts of bacon as occasion demands to help fuel our hungry Tigers. (Breakfast burritos and coffee should excite you.)
We value passion, creativity, sound troubleshooting skills, ownership, accountability, team collaboration, and building up each other through positive and encouraging mentorship backed by heartfelt high-fives and fist-bumps.
If the idea of working with a great team gets your blood flowing, in an environment that embraces modern ideas on leadership, company culture, and team building; if you put people first; and if you’ve read the leadership bios on this page and you’re not scared away by our quirky culture — then maybe you’re the Tiger we’re looking for. (There will be a Roar test.)
Tigerpaw is looking for a rock star to join our Support Team as our newest Technical Support Specialist. How do we define “rock star”? You should be an excellent musician and have appeared a minimum of two times at Radio City Music Hall, opened for a band of at least Rob Zombie’s caliber, and likely you have Dave Grohl’s personal cell number on speed dial. Also, you should be comfortable with and appreciate over-the-top sarcasm like the previous sentence if you are going to survive in our Support Team’s bullpen. I mean, there’s an actual bull. (Again, sarcasm. There’s no bull; unless you count the bull$h!t.)
This person will be responsible for assisting our customers with their technical questions by fielding support tickets through multiple channels including phone, email, live chat, and the occasional dusty telegram delivered by that friendly chap from Western Union who shows up every second full moon in the battered bellhop uniform to steal a beer out of our breakroom fridge. He’s good people. —wait. Come to think of it he might be a ghost. Crap.
This role provides privileged access to the inner workings of the Tigerpaw database and to customer information. The successful candidate will be excited to help our customers succeed, possess technical skills, have a passion for diving into Tigerpaw and learning the ins and outs of the platform. You will be
an ardent zealot — a willing disciple — an enthusiastic supporter of the vision and values of Tigerpaw.
Think you’d be a good fit to join our Streak of Tigers? Here’s what we’re looking for:
This position offers a competitive compensation package in a relaxed, quirky, fun and friendly company culture. You will be expected to dive in quickly, and you will have the backing and support of our entire team. (We may throw you into the deep-end of the pool, but we’ll give you metaphorical arm-floaty things.)
What are you waiting for? Let’s hear your Tiger roar! (That means apply if you think this sounds like a cool gig — and we promise, it is.)
This full-time position reports to our Director of Support Michelle Jackson-Triplett.
CONTACT: Michelle Jackson-Triplett, email@example.com
|Date Posted||October 22, 2018|
|Date Closes||November 21, 2018|
|Address||2201 Thurston Circle|
|Located In||Bellevue, NE|
|Job Type||Full-time Employee|
|Experience Level||Intermediate (3-7 yrs. experience)|
|SOC Category||15-1041.00 Computer Support Specialists|
|Address||2201 Thurston Circle|
|City, State and Zip||Bellevue, NE 68005|
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