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Child Welfare Emergency Services Assistant Supervisor

Childrens Square U.S.A. Council Bluffs, IA

Purpose of the Position:

The purpose of this position is to assist in overseeing and implementing emergency services programming for children. This includes the implementation of the Child Welfare Emergency Services contract by coordinating the services provided to youth who are referred by Department of Human Services (DHS), Juvenile Court Services (JCS), or law enforcement for emergency services, and by referring youth who need services and are not eligible for Child Welfare Emergency Services to more appropriate services. 

This position will supervise the Children’s Emergency Services programming staff. This will involve case assignment, task supervision and task backup for the Shelter Caseworker. It will also involve collecting and aggregating the necessary outcome, utilization, billing and quality assurance documentation, and completing the reports required by the state for this contract. 


  1. The Children’s Emergency Services Supervisor will provide effective leadership for the program by understanding and communicating the vision and mission of the organization to the assigned staff and the external communities.  The Assistant Supervisor will practice and model effective communication, using crises as opportunities for growth, and lifelong learning as a part of the changing and growing process. 
  2. Oversee emergency services programming as an alternative to shelter for children. Ensure service delivery quality through the implementation of promising or evidence based practices, when possible. Monitor compliance with the appropriate licensing and accreditation standards, contracts and grants.
  3. Provides guidance to the Shelter Caseworker and will arrange and oversee Family Mediation services as needed.  This will include recruiting, hiring, training, and, assigning, scheduling and evaluating staff for these positions as well as ongoing task supervision,  and quality assurance. 
  4. Assume Caseworker responsibility for additional youth when the caseload exceeds 15 youth. Work directly with the youth and their referring worker and family to facilitate the services that can meet their needs in the least restrictive manner possible. 
  5. Assist in intake services, to include answering help calls when available or on call, responding to the referring worker within one hour, assigning the case to the appropriate service and staff, and coordinating with referring workers to facilitate alternatives to shelter or to reduce the length of stay in shelter. 
  6. Help to maintain the program budget each year consistent with organization practices and expectations, ensuring compliance with internal financial control systems. 
  7. Participate in grant and contract administration by helping to submit the required reports and applications in a timely manner.
  8. Provide internal reports as required, including, but not limited to, Mid-Year and End of Year Reports. 


  1. Participate in the organizations performance improvement process.
  2. Provide 24 hour on call services as assigned/scheduled on a rotating basis. 
  3. Promote a positive work environment. 
  4. Complete training necessary to perform position consistent with program and organization staff development plans.
  5. Perform other duties as assigned by supervisor. 


  •  Master’s degree preferred.
  • Bachelor’s degree and at least 2 years experience in child welfare services required. 
  • Ability to apply creative thinking and sound management reasoning to problems and challenges associated with the position.
  • Knowledge of laws, regulations, best practices guidelines, and financial accounting standards pertinent to the functions and activities conducted.
  • Ability to interact with clients and children with sensitivity and responsiveness to cultural and socioeconomic characteristics in the service population. 
  • Self-motivated with good organizational and managerial skills including proven ability to work with and motivate staff and volunteers.
  • Excellent interpersonal, verbal and written skills with the ability to rapidly establish relationships with staff, community, public and professional individuals, donors, potential donors and volunteers. 
  • Valid drivers license, own a vehicle and automobile insurance that meets agency policy. Eligible to drive on agency business per agency insurance standards. 


  •  Typical office working conditions.
  • Flexible work schedule including evenings and weekend work.
  • Ability to be actively involved in the community to carry out community relations and marketing plans.
  • Ability to access public and private homes, businesses and corporations.

The above statements are intended to describe the general nature of work being performed by the people assigned to this classification.   They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Employees will be required to follow any other job-related instructions and to perform any other job related duties requested by their supervisor.   Employees may also be required to work in excess of normal working hours as workloads and seasonal activities are encountered.

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Full-time Employee
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Date Posted March 16, 2023
Date Closes April 15, 2023
Located In Council Bluffs, IA
Department Child Welfare Emergency Services Shelter
Job Type Full-time Employee
Shift Custom
Hours 40 hours per week
SOC Category 21-1099.00 Community and Social Service Specialists, All Other
Zipcode 51503
Name Lindsey Yank
Address N 6th St and Ave E
City, State and Zip Council Bluffs, IA 51503
Phone (712) 828-7459

This job offers the following benefits

  • 403(b) Retirement Savings Plan
  • Pension Plan
  • Accidental Death and Dismemberment
  • Dental
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Vision
  • Voluntary Life Insurance
  • Casual Dress
  • Free Parking
  • Nursing Facilities
  • On-the-Job Training
  • Paid Holidays
  • Paid Vacations
  • Sick Leave
  • Achievement Awards
  • Merit Increases

This job requires the following skills

  • Excellent Logic and Reasoning
  • Excellent Team Member
  • Child and Dependent Abuse Reporting
  • Infant / Child CPR Certification
  • Public Administration - Case Management
  • Social Worker
  • Excellent Communication

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