Customer Care Specialist

The LovelySkin Customer Care team is growing!  Every call, email, chat, social media reply is a chance to make a difference.  Most recently recognized in BizRates Platinum Circle of Excellence, our Customer Care team sets the bar high and relentlessly looks for ways to make a customer’s experience just a little more lovely.  On a given day, you’ll respond to questions about orders, make product recommendations, advise on skincare regimens, problem-solve issues, take orders and so much more.  After hands on training with our dedicated trainer, you’ll have the option to switch to a remote/hybrid work schedule.  Never a moment of boredom here; when not taking calls, we’re answering emails and following up on customer inquiries.  Hard work pays off with monthly performance bonuses and lots of ways to grow and develop within the team. 

A little bit about us:

LovelySkin, a division of LovelyGroup, has grown to be one of the largest skincare and beauty websites in the country, most recently recognized by Newsweek as one of the “Best Online Shops” of 2021! We are committed to providing our customers with outstanding customer service, quick delivery, an appealing shopping experience, and the most comprehensive offering of physician-grade skin care and beauty products available.    

As a company with roots in science and medical research, our employees’ health and safety are our number one priority. LovelyGroup’s policy is that all employees be fully vaccinated for Covid-19 prior to their first day of employment.

Compensation: $48,000-$55,000/yr ($18-20 hourly + bonuses)
Location: On site for training in Omaha, NE then work from home 3-5 days per week!
Status: Full-time, Non-Exempt
Schedule:  One weekday and one weekend day off per week

A Day in the Life:

Our Customer care team is caring, compassionate, enthusiastic, solutions-oriented and committed to providing the LovelySkin experience to all our customers. If you’re outgoing and a people-oriented person, this leading beauty destination is for you!

• Providing excellent customer service via phone, email, and online chat daily
• Ability to thrive in a fast paced inbound call environment
• Troubleshoot basic technical issues for customers when placing orders
• Continuously create positive relationships with customers
• Invest fully in our customer’s goals and needs
• Use our provided resources to best find solutions to customer’s questions
• Assisting with any product specific questions
• Partner with warehouse to process customer returns and provide updates to the customer

About you:

• 1-3 years of experience in a call center role or a customer sales & service position. Retail experience is a plus!
• Positive, friendly attitude with excellent client service and communication skills
• Ability to work a set schedule, with required overtime, weekends, and flexibility required during peak seasons
• High-level phone skills while performing operational activities, such as inventory control, shipping, and return procedures
• Strong passion for all things Beauty and Skin Care, including staying on top of industry trends
• Bilingual is a plus but not a must

LovelyGroup is pleased to offer these great perks:

• Quick access to exceptional health, dental and vision coverage. Coverage available on the 1st of the month after you start.
• Dual Retirement Saving Approach: Generous 401k with match AND profit sharing plan
• Competitive wages starting at $18-20; plus monthly incentives and an annual bonus
• Hassle-free paid time off! We enjoy 9 paid holidays each year  
• Generous employee discount on all products and services
• Relaxed, collaborative environment with casual dress code

The LovelyGroup includes LovelySkin.com, SchlessingerMD, the Advanced Skin Research Center, the LovelySkin Retail store and Day Spa, Olive and Delmar, and Cosmetic Surgery Forum (CSF).  Spanning this diversified set of companies and services, we’re delighted to unify under one core mission: To help everyone feel confident in their skin. LovelyGroup is proud to be an employer who champions innovation, prioritizes employee-centric benefits and leads the market in setting a generous livable wage for all employees.

At LovelyGroup, we don’t just accept difference- we celebrate it, we support it, and we thrive on it for the benefit of our employees, our patients and customers, and our community.  LovelyGroup is honored to be an equal opportunity workplace.