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Customer Support Professional

Proxibid, Inc. Omaha, NE
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Job Description

Job Posting: Customer Support Professional, Proxibid

We are looking for someone who can provide support and customer service to Proxibid’s buyers and sellers. This role is responsible for ensuring the success of clients’ online experience by answering inbound calls and emails to ensure the clients’ issues are resolved – sometimes handling complex customer issues, conflict resolution, and eliminating roadblocks for Proxibid’s customers.

Customer Support Professionals are responsible for recognizing opportunities to offer additional assistance or product enhancements.  Additionally, this role will interact with clients and other departments to provide information in response to inquiries regarding Proxibid’s website, user accounts, and services offered. Schedules are to be determined, the range could be anywhere between 7:00am – 10:00pm CST, Monday – Sunday with 40 hours minimum per week.

**At this time we are unable to offer visa sponsorship or transfers**

Your Role:

  • Constant desire to provide superior customer experience by promptly responding to client inquiries
  • Ability to listen to customer needs and recommend appropriate and accurate solutions in a fast-paced environment
  • Ability to work in a fast paced, low structure environment
  • Ability to identify, research, and resolve customer issues through available resources 
  • Ability to train clients to be self-sufficient in utilizing Proxibid's website and online tools
  • Ability to be flexible and tolerant with changes including schedule changes
  • Enthusiasm to make courtesy calls/reminders to auction companies when important updates must be communicated
  • A drive to be self-motivated and a detail orientated professional
  • Ability to work independently and efficiently to meet deadlines
  • Excellent verbal and written communication skills
  • Prior customer service experience
  • High School Diploma or GED and preferably 2 years of college courses
  • Knowledge of Proxibid’s auction software and website navigation (a plus)
  • Excellent computer skills, including expertise with Office suites, web navigation, CRM tools (preferably Salesforce), and online conferencing software

Company Perks:

  • One of the region’s most innovative companies, working to change the way people buy and sell online
  • A team focused on creating an extremely social and engaging experience for buyers and asset owners of all types
  • Partnerships with e-commerce leaders and industry giants John Deere, CAT Used, Hemmings Motor News, and Barrett-Jackson, giving team members the opportunity to work with counterparts and leadership at various organizations
  • State-of-the-art engineering practices and highly scalable systems to work with
  • A team of aces who share your enthusiasm and passion for delivering quality products
  • A clear growth path for employees
  • A really cool open and collaborative workspace
  • A great culture with benefits to match

Who We Are:

A few short years ago Proxibid set off to disrupt one of the oldest industries in the world. Today Proxibid is the most trusted online platform for buying and selling highly valued items like million dollar collector cars, construction equipment used to build some of the most important structures in the world, mining equipment as large as buildings, and anything else cool you can think of. Our team of cutting-edge creatives, disciplined technicians, and visionaries has created an online community where buyers and sellers join together using multiple commerce methods?live and timed auctions, buy now, and make offer?all backed by the most sophisticated, robust risk management tools our industry has ever known.  

Proxibid. Disruption? We’re just getting started!

EOE

Job Details

Date Posted July 12, 2018
Date Closes September 29, 2018
Address 4411 S 96th Street
Located In Omaha, NE
Department Customer Support
Job Type Full-time Employee
Compensation Hourly Wage, Based on Experience
Experience Level Entry Level (0-2 yrs. experience)
Hours 40 hours per week
Start Date Immediately
Positions Available 1
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68127
Name Proxibid Recruitment Team
City, State and Zip Omaha, NE

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Stock Options / Purchase Plan
  • Accidental Death and Dismemberment
  • Business Travel Accident Insurance
  • Dental
  • Dependent Life Insurance
  • Domestic Partner Benefits (Different-sex)
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Cafeteria / Food
  • Casual Dress
  • Discounts on Employer Merchandise & Services
  • Emergency Travel Assistance
  • Employee Referral Program
  • Flexible Hours
  • Free Parking
  • Health Club Membership
  • Holiday Party
  • Nursing Facilities
  • Paid Holidays
  • Paid Vacations
  • Sick Leave
  • Sports Teams / Leagues
  • Unpaid Leaves of Absence
  • Wellness Program
  • Bonus Plan
  • Employee Ownership
  • Merit Increases
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Stock Options / Purchase Plan
  • And More ...
Location