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Health Center Manager (HCM) – Eden Prairie AND Richfield, MN

Planned Parenthood North Central States Eden Prairie, MN

Job Details



Planned Parenthood North Central States


Health Center Manager (HCM) – Eden Prairie AND Richfield, MN

Starting salary for candidate who meets minimum requirements (Experience will be compensated): $58,000+/year

Typical Schedule: 40 hours/week


About Us:

At Planned Parenthood North Central States (PPNCS), we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That’s why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of young people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission.

Click here to learn more: Our Mission

What to expect:

The Health Center Manager provides direct leadership in the health center in collaboration with the Regional Director, Health Services. Primary responsibilities include creating a culture where the norm is high-functioning team(s) who provide evidence-based quality care resulting in exceptional customer service. Other responsibilities include identifying opportunities for health center growth, managing the health center business and administrative functions, serving as a leader both in the health center and the affiliate, facilitating processes to create effective clinical systems, and ensuring the health center is in compliance with regulatory and quality standards. Health Center Managers create and foster an environment of diversity and inclusion for patients and employees and are advocates and leaders in implementing our mission “To affirm the right to reproductive and sexual health and freedom for all by providing excellent care, trusted education, and fierce advocacy.”

Schedule: Monday – Friday, 9:00am-5:00pm. Will require travel between Eden Prairie and Richfield.


This position will impact us with the following contributions:

  • Leads health center staff in development of a culture that fosters positive attitudes and trust among all to achieve goals and objectives.
  • Assists all staff in creating and maintaining a team-based plan to meet PPNCS goals and objectives.
  • Supports and leads team through changes in the business serving as a role model to staff and peers in business ethics, integrity, customer service, and service recovery. 
  • Responsible for the day-to-day management of all health center activities. Manages the health center to meet or exceed goals in productivity, revenue, patient and employee satisfaction, patient visit targets, and quality measures.
  • Monitors daily systems and procedures and ensures that barriers to quality employee performance and customer service are dealt with promptly and effectively. 
  • Monitors and ensures compliance with our Standard Operating Procedures, Policies, and Medical Standards and Guidelines, as well as HIPAA, CLIA, OSHA, and any other regulatory agencies. 
  • Reinforces a patient-centered service model by mentoring staff and setting an example by creating an environment that stresses responsive service delivery. Anticipates patient needs and assures all staff maintain customer service standards. Responds to patients in a courteous and timely manner. 
  • Responsible for hiring, training, and managing of health center staff. Responsible for ongoing training, staff development, and staff meetings, to ensure all staff are aware of all new and revised PPNCS policies and procedures.  Monitors and evaluates staff in their daily performance. 
  • Takes proactive steps to resolve staff issues quickly and efficiently using ongoing, continual feedback. In consultation with Human Resources, responsible for staff performance plans and disciplinary actions.
  • Analyzes, prepares, and submits all necessary reports and ensures that these reports are done accurately and in a timely manner. Submits additional reports as requested and meets deadlines. 
  • Develops, implements, and monitors health center financial plan.  Monitors monthly financial statements against operating plan for fluctuations in revenue and expenses and assures performance goals are met. Is accountable for expenditures including, but not limited to patient fee adjustments, payment plans, patient refunds, and salaries. 
  • Responsible for the financial management of the health center. Accountable for daily reconciliation of deposits and logs, submitting invoices, and expense reports.
  • Regularly conducts analyses of the health center and creates measurable goals and objectives to ensure successful center operations and financial stability. Utilizing process improvement tools, implements activities to achieve health center goals and objectives and evaluates results. 
  • Monitors health center templates and arranges for staffing coverage while achieving visit goals.
  • Assures appropriate ordering and accuracy of inventory for office supplies, medical supplies, contraceptives, medications, furniture, and equipment for health center.
  • Ensures compliance with medical record SOP.
  • Assists staff with maintaining clinic flow, performing various staff functions as needed where licensure is not required (e.g., working at the front desk, rounding on patients, stocking, and cleaning rooms, etc.)
  • Responsible for monitoring and maintaining the physical space, safety, security, and brand standards of the health center.  
  • Assures health center provides patient centered care and meets productivity goals. 
  • Works to advance all of the medical services provided at our health centers including family planning, reproductive health services, abortion services, contraceptive services, vasectomies, mental health, and transgender care. 
  • Partners with staff and collaborates with other departments to assure health center is meeting organizational goals. 


Minimum Qualifications:

  • Education and experience to equal 10 years or more, including significant experience in clinic or outpatient setting with experience leading and supervising a team.
  • Experience working with HIPAA, PHI and Electronic Health Systems.


This position is eligible for:

  • A comprehensive benefits package, including:
    • Medical, Dental, Vision With equity-based premium tiers
      • NICE HEALTHCARE – free, virtual primary care for entire household (in-home available for qualifying locations) Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications
    • Flex Spending Account
    • Life insurance
    • Eligibility for Federal Student Loan Forgiveness
    • PTO, Float holidays, Volunteer Paid Time Off, Paid Holidays
    • 403(b)
    • Eight weeks paid Parental Leave
    • One Week Paid COVID leave, if necessary
    • Pet Insurance

Please note:

We require all PPNCS employees, volunteers, interns, and fellows to have a current, up-to date, COVID vaccine (Exemptions may be provided for medical, disability (ADA) or religious reasons.)


The position you are applying for is in a health center with direct patient care, therefore, if you were to be offered and accept employment, we would require the following documents from you prior to your first day of employment.  Please do not bring this documentation to your interview – you will have forms to complete that require the documentation should you be offered the position.

  • Hepatitis B vaccination records and titers
  • Measles, Mumps and Rubella (MMR) vaccination records or proof of immunization
  • Chicken Pox vaccination records or proof of immunization
  • Tetanus shot documentation
  • Tuberculosis PPD Skin Test that is no older than 12 months


Planned Parenthood North Central States supports people of all ages in making responsible choices and planning their futures. We are an organization committed to creating and fostering an environment that leads to engaged employees, and we believe engaged employees results in satisfied customers and exceptional experiences. When you work for Planned Parenthood you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom. 

Planned Parenthood is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status, or status regarding public assistance. Planned Parenthood is committed to encouraging and promoting diversity as well as providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Planned Parenthood is dedicated to an equitable and inclusive work environment and encourages all interested candidates to apply regardless of initial skill set.


Any job offer will be contingent upon the results of a background investigation.

Questions? Contact for more information.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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providedProvided by company
Full-time Employee
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Date Posted March 7, 2023
Date Closes April 21, 2023
Start Date March 7, 2023
Located In Eden Prairie, MN
Job Type Full-time Employee
Shift Custom
SOC Category 11-9199.00 Managers, All Other
Zipcode 55344
Name Ekaette Umana

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Flexible Spending Accounts
  • Dental
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Vision
  • Bereavement Pay
  • Employee Referral Program
  • Paid Holidays
  • Paid Vacations

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