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Resident Relations / Customer Service Specialist

Richdale Apartments Omaha, NE

Job Description


Be a part of the team that develops and manages the best Class A communities in the Midwest! Richdale Apartments, a family owned and operated company which has continued growth since 1918, is hiring for a Resident Relations / Customer Service Specialist. As a leader in the national owner / developer industry of luxury multi-family communities and commercial properties, we strive to cultivate a fun, productive, and exciting work environment where hard work is recognized and rewarded. Teamwork is at the core of our culture, and we are always seeking talented individuals to join our winning team! If you are a team player and a top performer, this very well could be the place for you. Apply today!




  • Working with current residents via phone, written correspondence and in person to resolve maintenance problems and other disputes
  • Surveying current residents on their experience
  • Taking proactive measures to ensure resident retention

This position will focus on dispute resolution and reconciliations. Hours are 9am - 6pm, three days a week, 10am - 7pm, 2 days a week and alternating Saturdays. 


  • At least 2 years of customer service dispute resolution experience
  • Good communication skills
  • Requires multi-tasking abilities
  • Requires a great deal of diplomacy and confidentiality while providing exceptional customer service

Job Details

Date Posted January 2, 2019
Date Closes March 3, 2019
Requisition 2019-3314
Located In Omaha, NE
SOC Category 00-0000.00

This job offers the following benefits

  • Employee Referral Program
  • Dental
  • Medical
  • Paid Holidays
  • Vision
  • Paid Vacations
  • Life Insurance
  • Discounts on Employer Merchandise & Services
  • Flexible Spending Accounts
  • 401(k) Retirement Savings Plan
At a Glance
Enjoy these benefits
  • Employee Referral Program
  • Dental
  • Medical
  • Paid Holidays
  • Vision