WERE CHANGING ENTERTAINMENT. COME JOIN US.:

Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.:

Responsible for providing guidance and daily supervision to staff in the department; supports and administers operational goals and monitors achievements of performance and profit objectives.
Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
Responsible for supporting compliance to departmental budgets.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs; ensures customer service standards are followed by all team members and addresses issues as they arise.
Assists in acquisition of new players through the continuous promotion of the mychoice card program and the special benefits of card membership.
Reports any Marketing issues to manager.
Responds to guest inquiries and reports issues to manager for guest recovery.
Responsible for ensuring compliance with all regulatory policies and procedures within area of accountability; reports potential issues to management.
Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.
Maintains strict confidentiality in all departmental and company matters.
Performs all other related and compatible duties as assigned.

Ameristar Casino Resort Spa offers Team Members:

Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)

$1,500Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before July 31, 2023 and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)
Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
Free Costco or Sams Club membership after 90 days of employment
$700 Referral Bonus Program ($350 at 90 days $350 at 6 months) for Team Members who refer applicants that are hired now through July 31, 2023.
Discounted bus tickets
Non-Accrued Additional Time Off Apply, Interview, and Start before July 31, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date)
Hot meal served by the Leadership team once a month
20%discount for Starbucks, Ara Spa, and all food outlets
100%Colorado Gaming License reimbursement after90days of employment
Hotel discounts available at all43 PENNproperties, plus discounts on goods and services (including Barstool merch)
Education reimbursement program and Annual Scholarship Program
Career development opportunities

BRING US YOUR BEST.:

High School Diploma or equivalent required, Bachelors degree preferred; or one to two years of customer service-related experience; or equivalent combination of education and experience.
Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
Must have excellent verbal and written communication skills; must be fluent and literate in English.
Ability to maintain a high level of confidentiality and professionalism.
Must possess strong customer service and interpersonal skills.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must have basic math skills, including the ability to add, subtract, multiply, and divide.
Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to work a flexible schedule, including nights, weekends, holidays, and overtime as needed.

STAY IN THE GAME. FOLLOW US.:

Weve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.