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Front Desk & PBX Clerk

Ameristar Casino Council Bluffs Black Hawk, CO
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WERE CHANGING ENTERTAINMENT. COME JOIN US.:

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Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.:
  • Provides friendly and efficient service to guests during check in/check out procedures.
  • Makes and confirms reservations and assists guests with problems or questions.
  • Obtains information necessary to guarantee rooms (e.g. identification, Credit card verification, etc.).
  • Performs Front Desk, Call Center, and other hotel-related duties when necessary.
  • Keeps Hotel Services Supervisor informed of any problems.
  • If assigned to grave shift, performs Night Audit duties and completes Flash Report in a correct and timely manner.
  • Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.
  • Maximizes resort revenues by selling reservations based on predetermined rate strategies.
  • Accurately enters all reservations into the computer system according to department policy and procedure.
  • Provides information to guests regarding local services and events.
  • Assists the Player Development team with all reservations and requests.
  • Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.
  • Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.
  • Remains current on all casino activities and assists guests with all inquiries.
  • Answers phone and assists with clerical tasks.
  • Ensures that rooms are clean prior to issuing keys.
  • Receives cash, checks, Credit cards and comps in payment, obtaining proper approval and authorization.
  • Maintains an operating bank, renders bills, and issues change.
  • Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino.
  • Responsible for the control of safe deposit transactions.
  • Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.
  • Empowered to ensure guests problems/concerns are resolved in a prompt, courteous, and efficient manner.
  • Performs all other related and compatible duties as assigned.
  • Maintains strict confidentiality in all company matters.

Ameristar Casino Resort Spa offers Team Members:

Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)

  • $1,500Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before February 28, 2023 and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)
  • Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
  • Free Costco or Sams Club membership after 90 days of employment
  • $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) for Team Members who refer applicants that are hired now through February 28, 2023.
  • Discounted bus tickets
  • Non-Accrued Additional Time Off Apply, Interview, and Start before February 28, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date)
  • Hot meal served by the Leadership team once a month
  • 20%discount for Starbucks, Ara Spa, and all food outlets
  • 100%Colorado Gaming License reimbursement after90days of employment
  • Hotel discounts available at all43 PENNproperties, plus discounts on goods and services (including Barstool merch)
  • Education reimbursement program and Annual Scholarship Program
  • Career development opportunities

BRING US YOUR BEST.:
  • High School Diploma or equivalent required.
  • Prior hospitality or Front Desk experience preferred.
  • Strong computer skills with proficiency in Microsoft Office applications preferred.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Must possess excellent interpersonal skills.
  • Must have good oral and written communication skills; must be fluent and literate in English.
  • Must have basic math and money handling skills.
  • Ability to provide excellent customer service.
  • Must have ability to work efficiently in a team-oriented environment.
  • Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
  • Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.
STAY IN THE GAME. FOLLOW US.:

Weve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.

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We're changing entertainment.Follow us.

Equal Opportunity Employer

STARTING SALARY:Starting at $21.00 per hour
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providedProvided by company
Full-time Employee
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Date Posted February 4, 2023
Date Closes February 19, 2023
Requisition 2023-103883
Located In Black hawk, CO
Job Type Full-time Employee
SOC Category 00-0000.00
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