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Dual Rate Slot Assistant Shift Manager

Ameristar Casino Council Bluffs Council Bluffs, IA

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Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!


- Adhere to established departmental and property policies and procedures regarding guest service standards. - Maintain cleanliness and timeliness standards established by the property/department. - Assist in the training of department personnel. - Responsible for meeting guests needs or getting them in contact with the appropriate personnel for beverage service, snacks, request for comps, or capping machines. - Adhere to slot department policies and procedures. - Be responsible for the proper taxation on slot jackpots and collecting proper forms of identification from the guests. - Safeguard company assets. - Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures. - This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty - Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos. - Foster and maintain positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship. - Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates. - Attend all regular departmental meetings as well as other related meetings. - Respond to reasonable guest requests or place guest in contact with appropriate person for assistance. - Assure the proper functioning of slot machines. - May sell or make change for guests. - Be familiar with the safe handling of cleaning products, equipment, and supplies. - Must be able to work flexible hours including evenings, weekends, and holidays.


- Strong problem solving skills and guest service skills. - Excellent verbal and written communications skills. - Knowledgeable of applicable federal, state, and local regulations. - Cash handling experience preferred. - Team and guest service oriented. - Ability to sustain a high level of confidentiality and professionalism. - Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues. - Ability to work collaboratively and communicate effectively with team members at all levels of the organizations. - Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations. - Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal. - Highly organized and detail oriented. - Uses time efficiently and effectively to manage priorities. - Deals with simple and complex concepts effectively. - Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies. - Ability to identify circumstances or incidents that require the notification and/or approval of others. - Ability to share or divide attention among several ongoing activities, assignments, and guests. - High school diploma or GED equivalent. - Previous experience in the slot department or casino industry.


Weve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.

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Equal Opportunity Employer

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Full-time Employee
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Date Posted January 18, 2023
Date Closes February 2, 2023
Requisition 2023-98652
Located In Council bluffs, IA
Job Type Full-time Employee
SOC Category 00-0000.00

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