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VIP Club 38 - Attendant (PT)

Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description



Don't just work. Work Happy.


A career in gaming? At Ameristar Council Bluffs Casino Hotel, we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


An individual could be successful if they possess the following.

  • Adheres to all established departmental and property policies and procedures regarding guest service standards.
  • Provides timely and courteous food and beverage service to Club 38 VIP guests.
  • Records accurate through counts of Club 38 VIP Lounge guests and companions through the use of the Swipe application.
  • Passes on requests to the appropriate Host.
  • Maintains knowledge of all current and upcoming special events in the Club 38 VIP Lounge and helps build excitement for these promotions.
  • Acts as guest service liaison, handles guest opportunities and resolves situations so as to ensure smooth operations and excellent customer service throughout the 38 VIP Club Lounge.
  • Updates accounts with information changes and obtains missing information on player accounts; issues replacement cards.
  • Responds to reasonable guest requests or places guest in contact with appropriate person for assistance.
  • Identifies potential new members for development to Casino Host and Executive Hosts based on levels of play.
  • Answers questions regarding myChoice Program, times and gaming sessions, transportation services, parking facilities, and all events and promotions.
  • Performs all other related and compatible duties as assigned.
  • Maintains strict confidentiality in all company matters.

  • High School Diploma or equivalent required; at least one (1) year of guest service experience in a casino environment highly preferred.
  • Must possess exceptional customer service and interpersonal skills.
  • Must have excellent written and verbal communication skills; must be fluent and literate in English.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Must have strong computer skills and be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
  • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to work effectively independently and as part of a team.
  • Ability to share or divide attention among several ongoing activities, projects, or assignments.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have the ability to identify problems, collect and analyze data, and draw valid conclusions.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
  • Must be flexible to work all shifts, including nights, weekends, holidays, and overtime as business needs dictate.

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment.


Now that you have read about who we are, here is your opportunity to see what were about!




Equal Opportunity Employer


Not ready to apply? Connect with us for general consideration.

Job Details

Date Posted April 4, 2020
Date Closes April 19, 2020
Requisition 2020-73940
Located In Council bluffs, IA
SOC Category 00-0000.00