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Player Services Manager

Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description



Don't just work. Work Happy.


A career in gaming? At Ameristar Council Bluffs Casino Hotel, we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


An individual could be successful if they possess the following.

Manage the Player Services operation and drop/count functions to ensure all monetary transactions and procedures are accurate, understandable and properly enforced.  Ensure the timely collection, accounting, recording, and safekeeping of funds. Verify all day to day operations are completed within the standards set forth by the property and company. Ensure all team members are providing and being held accountable for the guest service standards expected. Monitor Player Services team for quality and adherence to all policies and procedures. Delivers superior internal and external guest service by ensuring every interaction includes our PEAK Service Standards and work harmoniously with fellow team members.

  • This is a non-uniformed position, which requires the team member be in compliance with non-uniformed appearance standards while on duty
  • Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar.
  • Address Team Member questions and concerns; conduct internal investigations as needed.
  • Develop, implement, maintain, and monitor an effective team member relations program through effective communication.
  • Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.
  • Hires, trains, coaches, assesses and reviews the job performance of subordinates including both non-exempt and exempt team members.
  • Continue professional development of self and subordinates as well as assist all team members with career planning and counseling as needed
  • Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.
  • Conduct and attends all regular departmental meetings as well as other related meetings
  • Maintains an appropriate level of community affairs involvement
  • Completes necessary reports in a timely manner to meet deadlines
  • Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
  • Recommend to DOF any operational policies and procedures for cage operations
  • Prepare data for the department's budget and takes action on budget variance items
  • Responsible for ensuring that the casino service operation is managed within the policies and procedures established by management and the State gaming regulations
  • Ensure the promotions and marketing events are properly supported by the Player Services team
  • Ensure all funds are accounted for and that funds transferred between other areas of responsibility are properly accounted for
  • Ensure that access to the cage areas is by authorized personnel only, and that keys to sensitive areas are properly controlled
  • Approve employee work schedules and other personnel related functions such as hiring, transferring, terminating, training, etc.
  • Must be able to work flexible hours including evenings, weekends, and holidays
  • Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.


(Related education and experience may be interchangeable on a year for year basis)

  • Bachelor's degree preferable with emphasis in management, business, finance OR an equivalent combination of education and experience.
  • Two (2) to three (3) years experience in a management capacity.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment

  • Strong problem solving, mediation, coaching, and consulting skills.
  • Excellent verbal and written communications skills.
  • Knowledgeable of applicable federal, state, and local regulations.
  • Fully Competent in Microsoft Office
  • Ability to sustain a high level of confidentiality and professionalism.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organizations.
  • Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations.
  • Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal. 
  • Highly organized and detail oriented.
  • Uses time efficiently and effectively to manage priorities.
  • Deals with simple and complex concepts effectively.
  • Shares or divides attention among several ongoing activities, projects or assignments.
  • Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies.
  • Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service.
  • Ability to identify circumstances or incidents that require the notification and/or approval of others. 
  • Must successfully pass background check
  • Must successfully pass an alcohol and drug screening
  • Must be eighteen (18) years of age

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment.

Not ready to apply? Connect with us for general consideration.

Job Details

Date Posted April 4, 2020
Date Closes April 19, 2020
Requisition 2020-73667
Located In Council bluffs, IA
SOC Category 00-0000.00

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