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Human Resources Coordinator

Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description



Don't just work. Work Happy.


A career in gaming? At Ameristar Council Bluffs Casino Hotel, we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


An individual could be successful if they possess the following.

  • Provides assistance in all areas of HR, including employment, communication, team member events, and record retention.
  • Maintains general office, front counter, lobby area, and TDR kiosks, ensuring that they are clean, orderly, and well-stocked.
  • Greets all visitors to the HR office in a positive, upbeat manner while answering questions, assisting with application processes, answering phone calls, and administering selection assessments.
  • Handles team member questions/requests and escalates issues as appropriate to ensure prompt resolution.
  • Performs administrative duties, including maintaining employee records, data entry and research, preparing reports, ordering office supplies, managing team member/vendor badges, gaming licensing and renewals, etc.
  • Assists in coordinating and facilitating Talent Audition and New Hire Orientation.
  • Assists in developing and maintaining property communication, to include employee self-service portal, back-of-house hallways, maintaining updated required federal, state, and local posters, and property communications.
  • Maintains a professional, courteous, and friendly demeanor with all team members, applicants, and guests.
  • Assists with design and execution of engagement, wellness, and retention events.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 
  • Responsible for ensuring the compliance with all local, state, and federal regulations within area of authority and reporting potential issues to management.
  • Performs all other related and compatible duties as assigned.
  • Maintains strict confidentiality in all company matters.

  • Bachelor's degree from an accredited four-year college or university preferred.
  • One to two years of experience in Human Resources or office setting preferred; minimum one (1) year of experience in a customer service position required.
  • Must have excellent written and verbal communication skills; must be fluent and literate in English.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Must have excellent customer service and interpersonal skills.
  • Must be proficient in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Knowledge of relevant federal, state, and local laws, rules, regulations, codes, and/or statutes a plus.
  • Must have excellent presentation, problem-solving, and organizational skills.
  • Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
  • Knowledge of HRIS systems and Applicant Tracking Systems a plus.
  • Ability to research, analyze, comprehend, and act upon information as appropriate.
  • Ability to perform effectively in a fast-paced environment.
  • Must be able to work a flexible schedule, including nights, weekends, and holidays, as business needs dictate.
  • Ability to work independently on a wide variety of special projects.
  • Ability to prepare clear and concise administrative reports.

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment.


Now that you have read about who we are, here is your opportunity to see what were about!




Equal Opportunity Employer


Not ready to apply? Connect with us for general consideration.

Job Details

Date Posted February 24, 2020
Date Closes March 10, 2020
Requisition 2019-70663
Located In Council bluffs, IA
SOC Category 00-0000.00