Casino Services Cashier (FT) - Swings

Don't just work. Work Happy.

A career in gaming? At Ameristar Council Bluffs Casino Hotel, we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

• This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty
• Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar Casino
• Enter membership information into computer
• Perform data entry for current events into event codes
• Issue replacements cards for guests
• Assist in Marketing promotions and player events involving the promotions department and Star Awards Club area
• Assist members with point redemption for cash back and if available, various merchandise
• Support back office, Casino Services Manager, Casino Services Lead Hosts, Executive Hosts and Marketing Department
• Resolve any guest problem or perceived inconvenience both positive and negative in nature
• Assist in meeting arriving bus groups
• Act as œSales Representative and central information center for the property, usually being the first contact by guests
• Paging in both Pavilion and Casino when requested
• Provide complimentaries when play warrants
• Redeem coins, tickets, chips and cash guest checks
• Maintain and assure the proper handling and routing of all paperwork.
• Be familiar with the safe handling of cleaning product, equipment, and supplies
• Respond to reasonable guest requests or place guest in contact with appropriate person for assistance

• High School Diploma or GED equivalent preferred
• Cash handling background helpful but not required
• Experience dealing with the public
• Cooperative and able to take direction to follow through on assignments and work with the team
• Excellent interpersonal, communication & guest service skills
• Knowledge of entry-level computer skills
• Creative and innovative in guest satisfaction skills
• Maintain a high level of professional appearance, demeanor, ethics and self-image and Interface with other departments to ensure a harmonious working relationship
• Foster and maintain positive employee relations in a supportive environment
• Must be able to maintain confidential and proprietary information
• Ability to work effectively independently and as part of a team 
• Must have excellent business communication skills and strong time management skills
• Ability to share or divide attention among several ongoing activities, projects or assignments
• Ability to interpret and explain company policies and procedures to others 
• Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies
• Ability to obtain support for ideas and actions from peers, or superiors in order to accomplish a task or goal 
• Ability to identify circumstances or incidents that require the notification and/or approval of others 
• Must be able to work flexible hours including evenings, weekends, holidays
• Minimum of one (1) year of guest service experience is strongly encouraged