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Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description

Assist in creating the perception of a safe and secure environment by fostering relationships with our internal and external guests, which in turn creates loyalty to our property and our brand. To safeguard the companies interest and assets by acting as an ambassador and a conductor for the rules and regulations which govern our property.

  • Adhere to established departmental and property policies and procedures regarding guest service standards.
  • Maintain cleanliness and timeliness standards established by the property/department.
  • Assist in the training of department personnel.
  • Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
  • This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty
  • Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos
  • Foster and maintain positive team member relations in a supportive environment and interact with other departments to ensure a harmonious working relationship.
  • Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.
  • Attend all required departmental meetings as well as other related meetings.
  • Respond to reasonable guest requests or place guest in contact with appropriate person for assistance.
  • Provide patrol services to the casino area, parking lot, and any auxiliary areas as deemed necessary looking for suspicious or undesirable patrons, minors, and/or safety hazards
  • Prepare appropriate detailed reports on security related incidents occurring on company property.
  • Transport, provide escort service and verify funds for the transfer of money, chips, or tokens when necessary
  • Respond to disturbances and alarms and provide or dispatch appropriate medical services or other services as needed for gaming patrons or team members
  • Be alert for any criminal activity such as schemes by patrons or team members stealing from or cheating the casino
  • Promote a positive relationship with outside agencies in such a manner that builds trust and rapport.
  • Be responsible for the operation at all appropriate alarm panels
  • Be familiar with the safe handling of cleaning product, equipment, and supplies
  • Must be able to work flexible hours including evenings, weekends, holidays and extended hours for business demands. Must be able to respond to duty in lieu of property crisis and/or disasters.
  • May operate the Security Control Center and its responsibilities, including the dispatching of officers, maintaining the key control system, and maintaining radio dispatch logs
  • May provide specialized security for celebrities and other VIPs.
  • May operate the landside surveillance center. This responsibility requires that officers observe record and report any anomalies, violated procedures, and criminal activity to the appropriate channels.
  • Assist in executing the WPS crisis situation action plan.

  • Previous security preferred.
  • Previous guest service related position preferred.

Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.


Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501

Job Details

Date Posted June 18, 2019
Date Closes July 3, 2019
Requisition 2019-41422
Located In Council bluffs, IA
Work At Ameristar Casino Hotel
SOC Category 00-0000.00