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Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description

Responsible to create a great experience for our Guests and our Team Members while maintaining a clean and safe environment. This position must meet all performance assessment and financial goals.

  • Adhere to all Guest service standards for the position
  • Strategically train and develop for succession all hourly Team Members
  • Supervise all aspects of employee relations including, but not limited to, coaching, mediating, interviewing, recognizing, and evaluating hourly Team Members
  • Resolve food and beverage quality and service opportunities; communicate with appropriate Team Members and leaders on Guest feedback
  • Adheres and monitors all department and property policies and procedures including, but not limited to, Standards of Conduct, attendance, appearance, cash handling, confidentiality, safety, signature sequence of service, and sanitation  
  • Maintain the morale of the department through open communication and teamwork by deploying targeted communication strategies that inform and build support
  • Interact with Guests and Team Members by maintaining a visible presence in Guest areas during peak business periods
  • Support all training initiatives, including, but not limited to attendance of all required participants, ongoing assessment of individual or department performance, and follow-up
  • Ensure accountability for all compliance issues, regulations, laws and health requirements as related to food and beverage operations
  • Analyze and recognize any deficiencies or problem areas and provide corrective action to accomplish desired results
  • Monitor and help control all financial operating expenses including, but not limited to, budget, P&L, labor costs, controllables, and cost of goods
  • Adjust or balance the size of staff in order to control labor costs without sacrificing Guest service
  • Cooperate with all departments to ensure the Guest and Team Member experience
  • Perform all administrative duties as required to successfully manage the department
  • Perform related duties as assigned by Restaurant Manager and Director of F&B

  • High school diploma or certificate from educational institute preferred
  • Minimum of three (3) years experience preferred
  • Minimum of one (1) year of supervisory experience required
  • Fully Competent in Microsoft Office
  • Knowledgeable of applicable federal, state, and local regulations.
  • Excellent verbal and written communications skills.
  • Strong problem solving, mediation, coaching, and consulting skills.
  • Ability to develop and sustain productive Guest relationships
  • Ability to train, mentor, and develop team
  • High organizational skills and ability to complete several ongoing activities, projects, or assignments to meet deadlines
  • Ability to demonstrate a high level of energy and enthusiasm
  • Ability to work independently and as part of a team with a high degree of honesty and candor
  • Ability to adhere to, interpret, and explain company policies and procedures to others, including but not limited to attendance, appearance, safety, and security policies
  • Ability to accept direction and coaching from supervisors, and adjust behaviors accordingly
  • Ability to obtain support for ideas and actions from direct reports, peers, or supervisors in order to accomplish a task or goal
  • Must successfully pass background check
  • Must successfully pass an alcohol and drug screening
  • Must be eighteen (18) years of age

Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.


Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501

Job Details

Date Posted May 27, 2019
Date Closes June 11, 2019
Requisition 2019-41422
Located In Council bluffs, IA
Work At Ameristar Casino Hotel
SOC Category 00-0000.00

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