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Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description

Supervise Dealers and guest activity on games as assigned. Maintain game security and integrity in designated area to insure that they are conducted in a manner consistent with State Gaming Commission regulations and the policies and procedures of Ameristar Casino.


  • Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
  • This is a non-uniformed position, which requires the team member be in compliance with non-uniformed appearance standards while on duty
  • Must maintain the strictest confidence pertaining to any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos
  • Address Team Member questions and concerns; conduct internal investigations as needed.
  • Foster and maintain positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.
  • Train, coach, assess and review the job performance of subordinates.
  • Continue professional development of self and subordinates as well as assist all team members with career planning and counseling as needed.
  • Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.
  • Attend all regular departmental meetings as well as other related meetings.
  • Complete necessary reports in a timely manner to meet deadlines.
  • Respond to reasonable guest requests or place guest in contact with appropriate person for assistance.
  • Accountable for the written procedures of each game you supervise.
  • Monitor Boxpersons and Dealers performance.
  • Monitor pit and gaming equipment to ensure proper working order and conditions, and notify Casino Managers of needed repairs.
  • Notify Casino Managers of below standard performance of any team member.
  • Recommend changes to operation procedures to enhance overall effectiveness.
  • Be familiar with the safe handling of cleaning products, equipment and supplies.
  • Must be able to work flexible hours including evenings, weekends, and holidays.  
  • Must be able to stand a minimum of eight (8) hours.
  • Must be able to tolerate a noisy and smoky environment on the casino floor.
  • May encounter intoxicated guests.   
  • Perform related duties as assigned by the Casino Operations Managers and the VP of Casino Operations. 

  • One to three years experience as a dealer in lieu of high school diploma and/or College Degree.
  • Sound knowledge of assigned games.
  • Knowledgeable of applicable federal, state, and local regulations.
  • Fully Competent in Microsoft Office.
  • Strong problem solving, mediation, coaching, and consulting skills.
  • Excellent verbal and written communications skills.
  • Strong organizational skills and excellent attention to detail.
  • Excellent interpersonal skills.
  • Highly organized and detail oriented.
  • Ability to effectively work independently or as part of a team.
  • Ability to share or divide attention among several ongoing activities, projects or assignments.
  • Must be able to do the work of those supervised.
  • Ability to sustain a high level of confidentiality and professionalism.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organizations.
  • Ability to use diplomacy and tact to build constructive and effective relationships, including during high-tension situations.
  • Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal. 
  • Ability to use time efficiently and effectively to manage priorities.
  • Ability to deal with simple and complex concepts effectively.
  • Ability to share or divide attention among several ongoing activities, projects or assignments.
  • Ability to identify circumstances or incidents that require the notification and/or approval of others.  Must successfully pass background checkMust be eighteen (18) years of age
  • Must successfully pass an alcohol and drug screening

Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.


Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501

Job Details

Date Posted May 25, 2019
Date Closes June 9, 2019
Requisition 2019-41422
Located In Council bluffs, IA
Work At Ameristar Casino Hotel
SOC Category 00-0000.00

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