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Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description

To provide beverage to casino and/or event Guests in a timely, efficient and courteous manner while following our Signature Sequence of Service standards.

  • Responsible for learning and being familiar with all of Ameristar's outlets, Server functions, and for being able to answer general questions regarding the property.
  • Anticipate the guest's needs and respond appropriately with a sense of urgency.
  •  Make routine rounds of assigned section to obtain beverage orders, such as wine, bottled or draft beers, and non-alcoholic beverages with proper garnishes from guests; to provide superior beverage services; and to ensure guests' ordering and consuming alcoholic beverages are at least 21 years of age.
  • Recognize guests with a friendly, courteous greeting and inform them of any specialty cocktails, promotions, events, and other information on all aspects of the property.
  • Assist guests with beverage selection, demonstrating complete product knowledge. Anticipate, identify, and provide for guest needs.
  • Accurately enter guests' order information into server's KAI system in a timely manner.
  • Communicate beverage orders to bar team based on order call standards and any special guest requests.
  • Deliver beverage orders and provide amenities to guests such as matches, beverage napkins, and ashtrays throughout assigned section and maintain assigned section by collecting used glassware, ashtrays, and trash.
  • Discretely clear individual settings from areas when completed. 
  • Maintain section by collecting used glassware, styrofoam, ashtrays and debris. 
  • Clean, organize, and stock glassware, coffee, water, beverage napkins, ashtrays, straws.
  • Attempt to limit problems related to guests' excessive drinking by providing responsible alcohol service.
  • Communicate and participate in last call in compliance with the liquor license.
  • Observe and enforce Health Department regulations regarding handling, storage, and cleanliness of work environment.
  • Consistent attendance at company training programs/meetings as scheduled.
  • Carry out duties with attention to detail, sanitation and safety.
  • Complete opening, closing and other side duties as assigned by leaders.
  • Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.
  • Adhere to all state gaming regulations and liquor laws.
  • This is a uniformed position, which requires the Team Member be in compliance with the uniformed appearance standards while on duty.
  • Have a complete knowledge of Safety Data Sheets location, cleaning products, equipment, PPE (personal protection equipment), and supplies.
  • Adhere to established department and property policies and procedures, including but not limited to: Standards of Conduct, attendance, appearance, cash handling, confidentiality, safety, and sanitation.
  • Perform related duties as assigned by Leadership team.

  • One (1) year experience as a server OR one (1) year experience working directly with guests

Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.


Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501

Job Details

Date Posted May 25, 2019
Date Closes June 9, 2019
Requisition 2019-41422
Located In Council bluffs, IA
Work At Ameristar Casino Hotel
SOC Category 00-0000.00