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Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description

Be the first to make a memorable impression on our guests!  Create magical moments in this fast-paced position! We want people like you in front of our guests showcasing your amazing personality. Apply today and come to work for the best casino entertainment company in the world!

Adhere to established department and property policies and procedures regarding Guest service standards

  • Maintain a physical presence at the front door of the restaurant at all time
  • Greet and seat Guests utilizing established Ameristar Sequence of Service guidelines; follow proper seating rotation and maintenance of seating chart
  • Recognize Elite and regular Guests by using their name and identifying special requests
  • Answer phone and coordinate reservations, special Guest requests, and messages
  • Respond to Guest requests or place Guest in contact with appropriate person for assistance
  • Demonstrate a complete knowledge of menus; items, pricing, ingredients, cooking methods, and service techniques
  • Attend all required training classes and meetings
  • Have a complete knowledge of Materials Safety Data Sheets location, cleaning products, equipment, PPE (personal protection equipment), and supplies
  • This is a uniformed position, which requires the Team Member be in compliance with uniformed appearance standards while on duty
  • Adhere to established department and property policies and procedures, including but not limited to: Standards of Conduct, attendance, appearance, cash handling, confidentiality, safety, and sanitation
  • Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a Guest of Ameristar Casino
  • Adhere to all state gaming regulations and liquor laws
  • Abide by Health Department, Steritech, and all safety standards

  • Minimum (6) months related experience
  • High school diploma or certificate from Educational Institute

Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.


Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501

Job Details

Date Posted May 24, 2019
Date Closes June 8, 2019
Requisition 2019-41422
Located In Council bluffs, IA
Work At Ameristar Casino Hotel
SOC Category 00-0000.00