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Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description

The Slot Tech Supervisor is responsible for the proper maintenance and repair of the slot machines and the supervision of the Slot Technicians on designated shift.  Assist in establishing company policy relative to the slot technical operation.  Maintain two-way communication with team members to ensure awareness of new policies and procedures.  Maintain a high-degree of professionalism when dealing with internal and external guests. Be responsible for the supervision and the development of the technical personnel.  Administrate policies and procedures in conformity with the State Gaming Commission and Ameristar Casino.

Adhere to established departmental and property policies and procedures regarding guest service standards. 


Maintain a minimum of 3.0 quality coaching summary entries per quarter in the Slot Technicians assigned on designated shift.


Ensure every team member is receiving three quality coaching's per quarter, regular feedback on performance, and a timely evaluation on assigned shift.


Assist in hiring and retention of slot department technical team members.


Maintain cleanliness and timeliness standards established by the property/department.


Responsible for meeting guest's needs or getting them in contact with the appropriate personnel for beverage service, snacks, request for comps, or capping machines.


Issue timely performance evaluations on subordinates and offering development guidelines and resources to achieve goals and improve performance.


Progressively coach slot team members not meeting departmental expectations up to and including suspension pending management review.


Adhere to slot department policies and procedures.


Must be proficient in the repair, maintenance, and general operating condition of the slot machines.


Must be productive with regards to the installation and removal of slot machines.


Must be able to perform slot machine conversions, moves and/or changes with little or no direct supervisions required Safeguard company assets.


Give direction to slot technicians as needed.


Oversee and assist in the installation and removal of slot machines.


Give input into scheduling and labor.


May assist in the duties of the bench technician.


Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.


This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty


Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos


Foster and maintain positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.


Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.


Responsible for the repair and maintenance of player tracking system.


Must be able to troubleshoot and setup progressive signs.


Attend all regular departmental meetings as well as other related meetings


Be familiar with the safe handling of cleaning products, equipment, and supplies.


Must be able to work flexible hours including evenings, weekends, and holidays.  


Perform related duties as assigned by the Casino Operations Tech Manager and the VP of Casino Operations.

High school diploma or GED equivalent.


Two (2) years experience in the slot department, as a slot service specialist or technician preferred.


Strong problem solving skills and guest service skills.


Excellent verbal and written communications skills.


Knowledgeable of applicable federal, state, and local regulations.


Team and guest service oriented.


Electric experience preferred and must be technically inclined.


Ability to share or divide attention between several ongoing activities, projects, or assignments.

Technical skills.


Ability to sustain a high level of confidentiality and professionalism.


Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues. 


Ability to work collaboratively and communicate effectively with team members at all levels of the organizations.


Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations.


Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal. 


Highly organized and detail oriented. 


Uses time efficiently and effectively to manage priorities.


Deals with simple and complex concepts effectively.


Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies.


Ability to identify circumstances or incidents that require the notification and/or approval of others. 


Ability to share or divide attention among several ongoing activities, assignments, and guests.


Must successfully pass background check


Must successfully pass an alcohol and drug screening


Must be eighteen (18) years of age

Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.


Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501

Job Details

Date Posted May 22, 2019
Date Closes June 6, 2019
Requisition 2019-41422
Located In Council bluffs, IA
Work At Ameristar Casino Hotel
SOC Category 00-0000.00

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