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Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description

Assist in creating the perception of a safe and secure environment by fostering relationships with our internal and external guests, which in turn creates loyalty to our property and our brand. To safeguard the companies interest and assets by acting as an ambassador and a conductor for the rules and regulations which govern our property. 

Maintain cleanliness and timeliness standards established by the property/department.


Assist in the training of department personnel.


Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.


This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty


Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an

Ameristar entity or by a guest of Ameristar Casinos


Foster and maintain positive team member relations in a supportive environment and interact with other departments to ensure a harmonious working relationship.


Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.


Attend all required departmental meetings as well as other related meetings.


Respond to reasonable guest requests or place guest in contact with appropriate person for assistance.


Provide patrol services to the casino area, parking lot, and any auxiliary areas as deemed necessary looking for suspicious or undesirable patrons, minors, and/or safety hazards


Prepare appropriate detailed reports on security related incidents occurring on company property.


Transport, provide escort service and verify funds for the transfer of money, chips, or tokens when necessary


Respond to disturbances and alarms and provide or dispatch appropriate medical services or other services as needed for gaming patrons or team members


Be alert for any criminal activity such as schemes by patrons or team members stealing from or cheating the casino


Promote a positive relationship with outside agencies in such a manner that builds trust and rapport.


Be responsible for the operation at all appropriate alarm panels


Be familiar with the safe handling of cleaning product, equipment, and supplies


Must be able to work flexible hours including evenings, weekends, holidays and extended hours for business demands. Must be able to respond to duty in lieu of property crisis and/or disasters.  


May operate the SecurityControlCenter and its responsibilities, including the dispatching of officers, maintaining the key control system, maintaining the Lost and Found and maintaining radio dispatch logs


May provide specialized security for celebrities and other VIPs.


May operate the landside surveillance center. This responsibility requires that officers observe record and report any anomalies, violated procedures, and criminal activity to the appropriate channels.


Assist in executing the WPS crisis situation action plan.


Provide in accordance with Iowa protocols, on site medical attention


Understand and establish a functional triage

IA EMT-B Certification


Previous security preferred


Previous guest service related position preferred.
Strong problem solving skills and guest service skills.


Basic computer skills.


Excellent verbal and non verbal communications skills.


Excellent written documentation skills to properly capture an event or situation.


Knowledgeable of applicable federal, state, and local regulations.


Team and guest service oriented.


Understanding and willingness to perpetuate the security department philosophy


Driving record must meet driver eligibility requirements of Ameristar's insurance policy upon hiring
Ability to sustain a high level of confidentiality and professionalism.


Ability to remain calm and demonstrate leadership in a crisis or disaster situation.


Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with human relations issues. 


Ability to work collaboratively and communicate effectively with team members at all levels of the organizations.


Ability to promote a positive relationship with peers and other internal team members to create an atmosphere that will build trust, respect, and confidence.


Uses diplomacy and tact to build constructive and effective relationships including during high-tension volatile situations.


Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal. 


Ability to observe and understand their surroundings and how it applies to relevant situation.


Organized and detail oriented. 


Uses time efficiently and effectively to manage priorities.


Deals with simple and complex concepts effectively.


Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies.


Ability to identify circumstances or incidents that require the notification and/or approval of others. 


Ability to share or divide attention among several ongoing activities, assignments, and guests in a manner that demonstrates confidence. 

Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.


Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501

Job Details

Date Posted May 22, 2019
Date Closes June 6, 2019
Requisition 2019-41422
Located In Council bluffs, IA
Work At Ameristar Casino Hotel
SOC Category 00-0000.00