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Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description

Looking to build a career in the hospitality industry at an AAA-Four Diamond Hotel? Are you passionate about leading a team and have an eye for detail?

Ameristar Council Bluffs is an AAA-Four Diamond award winning hotel since 1998. We offer learning opportunities to excel in your career with endless potential for career advancement!

As a Guest Room Inspector you are responsible for providing exceptional internal and external guest service by performing inspections to assure all cleanliness and room functionality standards are met, as well as provide coaching and guidance for subordinate Housekeeping Team Members.

If you are seeking to join a winning team at the Best Casino Entertainment Company in the World, Ameristar Council Bluffs is your destination! 

Maintain AAA Four Diamond requirements and standards.  


Adhere to standards and operating procedures as outlined in department training guidelines


Assist with developing the inspection program for all guest rooms and housekeeping responsible areas.


Ensure all cleanliness and room condition requirements are met on a daily basis. 


Examine guest rooms prior to guest arrival and conduct inspections upon guest departure.


Assure hotel staff that unoccupied guest rooms are ready for guests.


Inventory supplies for department


Fills all reasonable guest requests, and follows up on guest complaints to ensure AAA Four Diamond standards are met.


Ensure safe and proper use of all equipment and chemicals.


Manage/Control supplies and inventory in the department.


Develop and conduct the approved departmental training program to ensure all Team Members are properly trained to their assigned task with a concentration on guest room standards


Adheres to the approved preventative maintenance program on guest rooms and guest areas.


Ensures every room is inspected everyday.


Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.


Address Team Member questions and concerns. 


Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.


Continue professional development of self


Maintain a high level of professional appearance, demeanor, ethics, and image of self.


Conduct and attends all regular departmental meetings as well as other related meetings.


Completes necessary reports in a timely manner to meet deadlines.


Must be able to work flexible hours including evenings, weekends, and holidays.  

High school education or equivalent required.


Three to four years of hotel housekeeping experience or related field.


Training and Problem Solving Skills


Knowledge and experience in decision making


Must have excellent interpersonal skills


Must have excellent organizational skills


Strong guest service skills


Ability to work effectively, independently and as part of a team


Must have excellent business communication skills and strong time management skills.


Knowledgeable of applicable federal, state, and local regulations.


Fully competent in Microsoft Office
Ability to sustain a high level of confidentiality and professionalism.


Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues. 


Ability to work collaboratively and communicate effectively with team members at all levels of the organizations.


Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations.


Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal. 


Highly organized and detail oriented. 


Uses time efficiently and effectively to manage priorities.


Deals with simple and complex concepts effectively.


Shares or divides attention among several ongoing activities, projects or assignments.


Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies.


Ability to identify circumstances or incidents that require the notification and/or approval of others. 


Ability to interpret and explain company policies and procedures to others. 

Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.


Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501

Job Details

Date Posted May 19, 2019
Date Closes June 3, 2019
Requisition 2019-41422
Located In Council bluffs, IA
Work At Ameristar Casino Hotel
SOC Category 00-0000.00