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BANQUET SERVER

Ameristar Casino Council Bluffs Council Bluffs, IA
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Job Description

Set tables and stations according to standards and BEOs. Serve food and beverage items to guests according to Ameristar Signature Sequence of Service. Assist as needed with clearing, re-setting, and preparing event space.


 

  • Adhere to guest service standards listed above
  • Adhere to established department and property policies and procedures regarding guest service standards
  • Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity
  • This is a uniformed position, which requires that team members are in compliance with uniformed appearance standards while on duty.
  • Respond to reasonable to guest requests or place guest in contact with appropriate person for assistance
  • Assure all tables are clean and properly set
  • Enforce all liquor laws and regulations
  • Ensure quality service standards are followed and cost controls are adhered to
  • Serve guests and anticipate their needs utilizing Ameristar standards and Signature Sequence of Service
  • Prepare beverage, coffee, and food stations according to checklist
  • Know the menu and answer questions regarding food preparation
  • Be familiar with the safe handling of cleaning product and equipment and supplies, and
  • Banquet equipment
  • Must successfully complete TiPS training class within 45 days of hire

  • Ability to converse conversationally with guests and team members
  • Strong customer service skills
  • Ability to work effectively with independence and as part of a team
  • Ability to follow all departmental and property policies and procedures including but not limited to attendance, appearance, safety, and security policies
  • Must be able and willing to work flexible hours including evenings, weekends, holidays  
  • Ability to share or divide attention among several ongoing activities, projects or assignments
  • Able to communicate effectively to Guests, Team Members, and leaders
  • Ability to follow all policies and procedures including but not limited to attendance, appearance, safety, and security policies
  • Ability to identify circumstances or incidents that require the notification and/or approval of others
  • Ability to work flexible hours including evenings, weekends, holidays
  • Able to effectively work independently and as part of a team
  • Ability to work at a fast pace with a sense of urgency
  • Strong attention to detail
  • Ability to maintain poise when receiving multiple guest requests
  • Excellent Guest service skills; outgoing personality and demonstrate friendliness and enthusiasm
  • High School Diploma with one year Guest service experience desired

Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.

 

Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501


Job Details

Date Posted May 19, 2019
Date Closes June 3, 2019
Requisition 2019-41422
Located In Council bluffs, IA
Work At Ameristar Casino Hotel
SOC Category 00-0000.00
Location