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Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description

The EVS attendant is responsible for the cleanliness of all casino gaming areas, public spaces and back of the house areas excluding kitchen areas. Provide a safe and orderly environment for both guest and Team Members. Ensure clean, organized and attractive conditions for guests performing the following duties, and Work closely with the EVS department Manager, Lead supervisor and Supervisor on duty.


  • Adhere to guest service requirement listed above
  • Adhere to established department and property policies and procedures regarding guest service standards
  • Clean restrooms. mirrors, sinks, counter tops, cigarette urns and toilets
  • Empty trash bins and pick up loose papers from floors, sinks and counter tops as well as sweep and mop floors.
  • Remove all trash to exterior trash points
  • Remove snow for trash run
  • Replace toilet tissue and refill paper towel dispensers
  • Replace toilet tissue and refill paper towel dispensers
  • Clean and polish all furniture, marble, brass, brass floor plates, and entrance door brass and kick door brass plates
  • Clean brass, lighting, walls and carpeting
  • Clean and dust all lighting and lampshades
  • Vacuum flooring, clean windows, clean window ledges and clean team member restaurant floors, and sanitizes all guest and team member areas
  • Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
  • Maintain AAA Four Diamond requirements and standards.
  • Adhere to standards and operating procedures as outlined in the Ameristar EVS Manual.
  • This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty
  • Be familiar with and ensure safe and proper use of all equipment and chemicals.  
  • Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos
  • Maintain a high level of professional appearance, demeanor, ethics, and image of self.
  • Perform other duties assigned by the department Manager, Lead Supervisor and Shift Supervisor on duty

  • Must be able to speak local language and communicate easily
  • Ability to share or divide attention among several ongoing activities, projects or assignments
  • Must have excellent interpersonal skills
  • Must have excellent organizational skills
  • Strong guest service skills
  • Knowledgeable of applicable federal, state, and local regulations.
  • Ability to sustain a high level of confidentiality and professionalism.
  • Ability to obtain support for ideas and actions from peers or superiors in order to accomplish a task or goal
  • Ability to work flexible hours including evenings, weekends, holidays
  • Ability to complete training or certification required by the position
  • Excellent Guest service skills; outgoing personality and demonstrate friendliness and enthusiasm
  • Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies.
  • High school diploma or certificate from Educational Institute
  • Must have (6) months years experience in the cleaning field

Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.


Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501

Job Details

Date Posted April 25, 2019
Date Closes May 10, 2019
Requisition 2019-41422
Located In Council bluffs, IA
Work At Ameristar Casino Hotel
SOC Category 00-0000.00