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Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description

Let your welcoming personality be the reason guests want to come back and visit the best casino entertainment company in the world!  At Ameristar Casino Hotel, Council Bluffs, our Valet Attendants know what it means to provide service with a smile.  Apply today and bring your winning personality to work for Ameristar!

  • Must maintain and follow all AAA four diamond standards for internal and external guests.
  • Greet the guest with positive body manner, friendly demeanor in accordance with the 5-10 rule; open hotel doors for guests during slow periods. 
  • Must be able to work flexible hours including evenings, weekends, and holidays.   
  • This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty
  • Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos. 
  • Respond to reasonable guest requests or place guest in contact with appropriate person for assistance 
  • A Class C Commercial Drivers License required within 90 days of employment. 
  • Ability to provide shuttle service for Hotel/Casino guests. 
  • Ability to sprint to/from vehicles. 
  • Maintain proper storage and labeling of guest keys and tags. 
  • Maintain appropriate logbook or records during shift. 
  • Keep the valet area and front of hotel entrance neat and free of trash. 
  • Strive to answer the valet phone within 3 rings and maintain professional telephone etiquette. 
  • Hand out valet tickets and perform damage inspections of all vehicles before parked.
  • Hang coats and tag luggage for guests.
  • Deliver messages, packages, suitcases, and run errands as requested.
  • Deliver guest laundry to and from guest room.
  • Escort incoming guests to rooms, assist with luggage. Offer information pertaining to available services and facilities of the property, points of interest and entertainment attractions; Explain features of room.


  • High school diploma 
  • Excellent verbal and written communications skills.
  • Must know and abide by all applicable federal DOT, state, and local driving regulations.
  • Must be at least 18 years of age.
  • Able to drive a manual or standard shift transmission.
  • Meet driver eligibility requirements 
  • Able to sprint to/from customer vehicles and reception area.
  • Strong Organizational Skills.
  • Must be able to display professional and friendly demeanor. 
  • Ability to perform various duties at one time.
  • Must be able to demonstrate strong customer service skills while maintaining a fun and friendly environment.
  • Ability to effectively work independently and as part of a team.
  • Ability to follow all polices and procedures including by not limited to attendance, appearance, safety, and security policies.



Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.


Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501

Job Details

Date Posted April 24, 2019
Date Closes May 9, 2019
Requisition 2019-41422
Located In Council bluffs, IA
Work At Ameristar Casino Hotel
SOC Category 00-0000.00