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Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description

Observe, locate and record all irregularities that would jeopardize the assets of Ameristar Casino Council Bluffs, Inc. Maintain surveillance on designated areas and activities. Record any irregular activity as required.

Maintains a positive attitude at all times, supporting the policies of Ameristar Casino.

Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar. 


Maintain strict confidence regarding company surveillance matters


Observe in accordance with responsibilities of in 661 Iowa Administrative Code Chapter 141, Surveillance Department


Continuously remain alert for any for any criminal activity such as theft or cheating.


Perform daily audits of all areas of casino operations, daily shuffle machine audits, weekly pit rating audits to ensure compliance with SOX, monthly ball drop audits, and evaluate large player wins


Write detailed reports of all observations and log all communications.


Maintain daily shift reports for ACCB, Inc.


Maintain a strong rapport with the DCI and IRGC


Work on special projects and investigations as assigned by Surveillance Shift Manager


Perform duties as assigned, always presenting oneself as a credit to ACCB and encourage others to do the same


Assist in training of new observers


Attend all regular shift meetings as well as other related mandatory property meetings.


Must be able to work flexible hours including evenings, weekends, and holidays.


Respond to reasonable guest requests or place guest in contact with appropriate person for assistance.


Be familiar with the safe handling of cleaning products, equipment, and supplies



High school diploma or certificate from Educational Institute preferred


Some surveillance experience preferred

Strong problem solving, mediation, coaching, and consulting skills.


Excellent verbal and written business communication skills and strong time management skills.


Knowledgeable of applicable federal, state, and local regulations.


Fully Competent in Microsoft Office


In-depth knowledge  of Casino and Support sevices


Must have good organizational skills.


Ability to work effectively with independence and as part of a team. 


Must be able to work flexible hours including evenings, weekends, holidays


Must have excellent visual acuity which is 20/20 or correctable to 20/20 and the ability to discern subtle color differences.


Ability to maintain visual focus on various monitors for extended periods.
Ability to share or divide attention among several ongoing activities, projects or assignments


Ability to interpret and explain company policies and procedures to others


Ability to follow all policies and procedures including but not limited to attendance, appearance, safety, and security policies


Ability to obtain support for ideas and actions from peers or superiors in order to accomplish a task or goal 


Ability to identify circumstances or incidents that require the notification and/or approval of others


Ability to work flexible hours including evenings, weekends, holidays


Ability to work at a fast pace with a sense of urgency


Ability to complete training or certification required by the position

Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.


Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501

Job Details

Date Posted April 22, 2019
Date Closes May 7, 2019
Requisition 2019-41422
Located In Council bluffs, IA
Work At Ameristar Casino Hotel
SOC Category 00-0000.00