Help plan, organize and supervise EVS department staff and work duties. Assist in enforcing policies and procedures of the department and company. Train and direct department team members. Support the EVS Manager and Supervisor in all phases of Environmental Services and assume the responsibility of the department supervisor during their absence. Keep abreast of all activities of the department. Maintain all EVS equipment by ensuring all equipment is in working order. Repair, if necessary, any equipment that has minor repair needs. If the equipment repair is a major type, report to Facilities.
Adhere to guest service requirements listed above
Adhere to established department and property policies and procedures regarding guest service standards
This is a uniformed position which requires that the team member be in compliance with uniform appearance standards while on duty
Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar
Be aware of operationally related problems and advise the Janitorial Supervisor
Verify that all assignments are completed by the end of the shift and advise the oncoming supervisor of previous shift's accomplishments
Maintain and revise as needed equipment sign in and out sheets. Repair minor equipment and report other repair needs to Janitorial Supervisor
Coordinate cleaning of all areas of the pavilion and back of the house as directed by Janitorial Supervisor or Janitorial Manager
Oversee special cleaning projects and perform tasks assigned by Janitorial Supervisor or Janitorial Manager
Complete departmental paperwork timely and correctly
Must possess knowledge of emergency procedures for the land-based areas
Be familiar with the safe handling of cleaning products, equipment, and supplies
Be able to respond to guest requests or place guest in contact with appropriate team member
High school diploma or certificate from an educational institution preferred
Two years of experience in environmental services field
Able to deal with various personalities and situations
Able to make sound decisions quickly
Must have working knowledge of work supervised and desire to reach perfection and excellence
Ability to communicate effectively
Ability to multi-task, dividing attention among several ongoing activities, projects and/or assignments
Excellent guest service skills
Ability to work as a team or independently
Ability to follow and enforce all company policies and procedures
Must be able to work flexible hours including evenings, weekends and holidays
Strong problem solving, mediation, coaching, and consulting skills.
Excellent verbal and written communications skills.
Knowledgeable of applicable federal, state, and local regulations.
Fully Competent in Microsoft Office
Ability to sustain a high level of confidentiality and professionalism.
Ability to work independently, collaboratively and communicate effectively with team members at all levels of the organizations.
Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations.
Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal.
Highly organized and detail oriented.
Uses time efficiently and effectively to manage priorities.
Deals with simple and complex concepts effectively.
Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service.
Ability to identify circumstances or incidents that require the notification and/or approval of others.
Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.
Ameristar Council Bluffs
2200 River Road
Council Bluffs, IA 51501
|Date Posted||April 21, 2019|
|Date Closes||May 6, 2019|
|Located In||Council bluffs, IA|
|Work At||Ameristar Casino Hotel|