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Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description

To provide quality guest services consistently and professionally, while performing the necessary duties required of a Guest Service Agent.

  • Adhere to guest service requirement listed above
  • Adhere to established department and property policies and procedures.
  • This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty
  • Maintain and deliver AAA Four Diamond Standards of Service.
  • Enter all reservations for guests into system
  • Operate a multi-line PBX system in an efficient and timely manner
  • Remain updated and knowledgeable of all phone extensions and managers
  • Take thorough and professional messages for guests
  • Maintain professional telephone etiquette
  • Greet, Check-In/out/pre-assign/assign rooms to guests.
  • Maintain comps, direct mail coupons and ensure billing profiles are accurately maintained with each guest profile.
  • Organize and deliver incoming mail and messages.
  • Complete shift checklist and submit to designate supervisor.
  • Handle, resolve, log and communicate guest complaints.
  • Follow and maintain proper credit procedures for all Ameristar guests. Any exceptions to credit procedures must obtain management approval.
  • Answer inquiries pertaining to hotel services, shopping, dining and travel directions.
  • Be knowledgeable of property events and phone extensions.
  • Maintain updated room availability and guest accounts, manually or by computer. Perform room availability œcall around's to competitors.
  • Compute bills, collect payments, post charges, adjustments and make changes accurately for the guests.
  • Responsible for the confidentiality and security of guest information within the system.
  • Upsell Ameristar Casino Hotel by promoting the amenities, facilities, services, programs and events.
  • Keep working area behind the front desk and PBX clean and clear of debris and clutter.
  • Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
  • Other duties as assigned by management

  • Data entry (computer) skills
  • Strong customer service skills
  • Excellent communication skills
  • Proficient in Box Office Ticketing system
  • Proficient in LMS system
  • Proficient in Concierge Program
  • Effective in communication to all departments including efficiency in radio communication
  • Familiar with safe handling of cleaning product, equipment and supplies
  • Able to work flexible hours including evenings, weekends, holidays
  • Effective communication with supervisor
  • Ability to sustain a high level of confidentiality and professionalism.
  • Highly organized and detail oriented.
  • Uses time efficiently and effectively to manage priorities.
  • Deals with simple and complex concepts effectively.
  • Ability to identify circumstances or incidents that require the notification and/or approval of others. 
  • Professional, personable manner, able to perform various duties at once
  • Ability to effectively work independently and as part of a team
  • Ability to follow all policies and procedures including but not limited to attendance, appearance, safety and security policies
  • Ability to obtain support for ideas and actions from peers or superiors in order to accomplish a task
  • Ability to work at a fast pace with a sense of urgency
  • Outgoing personality and demonstrate friendliness and enthusiasm
  • High School diploma
  • Preferred 6 months experience in hotel, front desk and/or guest service

Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.


Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501

Job Details

Date Posted April 21, 2019
Date Closes May 6, 2019
Requisition 2019-41422
Located In Council bluffs, IA
Work At Ameristar Casino Hotel
SOC Category 00-0000.00