Back to Search New Search


Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description

To create and provide Ameristar guests with the finest, following prescribed Ameristar Signature Sequence of Service standards. 

Interact with each guest through open and friendly communication

Pre-bus, clear, and reset tables utilizing Ameristar standards and Signature Sequence of Service.


Serve Guests food and beverages when required


Respond to Guest requests or place Guest in contact with appropriate person for assistance


Ensure all tables and dining area are immaculately clean and properly set


Must successfully complete a TiPS training class within 45 days


Uphold Ameristar quality standards of all food and beverage


Abide by Health Department, Steritech, and all safety standards


Ensure all established cost controls are followed


Demonstrate a complete knowledge of menus; items, pricing, ingredients, cooking methods, and service techniques


Responsible for all routine side-work; opening, during-service, closing functions and checklists, etc.


Responsible for non-routine side-work as assigned by manager; deep cleaning, preventive maintenance, Steritech preparation, etc.


Interact with fellow Team Members in a cooperative manner


Communicate clearly using appropriate language and conduct when engaging Guests and Team Members


Attend all required training classes and meetings


Adhere to all state gaming regulations and liquor laws


This is a uniformed position, which requires the Team Member be in compliance with the uniformed appearance standards while on duty


Have a complete knowledge of Materials Safety Data Sheets location, cleaning products, equipment, PPE (personal protection equipment), and supplies


Adhere to established department and property policies and procedures, including but not limited to: Standards of Conduct, attendance, appearance, cash handling, confidentiality, safety, and sanitation

High school diploma or certificate from Educational Institute


Strong organizational skills and excellent attention to detail


Able to communicate effectively to Guests, Team Members and leaders

Must have good Guest service skills; outgoing personality and demonstrate friendliness and enthusiasm


Able to work flexible hours: nights, weekends, and holidays


Ability to effectively work independently and as part of a team


Must be able to work at a fast pace with a sense of urgency


Ability to follow all policies and procedures including but not limited to attendance, appearance, safety and security policies


Ability to accept direction and coaching from supervisory team, and adjust behaviors accordingly

Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.


Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501

Job Details

Date Posted January 17, 2019
Date Closes February 1, 2019
Requisition 2018-36158
Located In Council bluffs, IA
Work At Ameristar Casino Hotel
SOC Category 00-0000.00