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BUSPERSON-AMERISPORTS

Ameristar Casino Council Bluffs Council Bluffs, IA
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Job Description

Our philosophy at Ameristar Casino is to proudly deliver a quality guest experience in a fun and friendly atmosphere, while working together to provide our team members with personal and professional growth opportunities. Because of this philosophy, it is critical that all team members understand the importance of excellent guest service. All of our positions, whether corporate, back of house, management, or front of house require a friendly persona and a willingness to interact and provide fun, professional and friendly guest service. Guests are not our only customers; fellow team members are our internal customers as well. By joining the Ameristar team, you are committing yourself to these values and acknowledging your dedication to providing excellent guest service for our guests and our internal team, at all times.

 

Safety is a core value at Ameristar Casinos. The ability to work safely and prevent personal injury is a key job requirement of every position. Each Team Member is also expected to be committed to the safety of fellow team members and our guests and demonstrate that commitment through daily actions.


Adhere to all Guest service essentials for the position

  • Interact with each guest through open and friendly communication
  • Pre-bus, clear, and reset tables utilizing Ameristar standards and Signature Sequence of Service.
  • Serve Guests food and beverages when required
  • Respond to Guest requests or place Guest in contact with appropriate person for assistance
  • Ensure all tables and dining area are immaculately clean and properly set
  • Must successfully complete a TiPS training class within 45 days
  • Uphold Ameristar quality standards of all food and beverage

  • Abide by Health Department, Steritech, and all safety standards

  • Ensure all established cost controls are followed

  • Demonstrate a complete knowledge of menus; items, pricing, ingredients, cooking methods, and service techniques

  • Responsible for all routine side-work; opening, during-service, closing functions and checklists, etc.

  • Responsible for non-routine side-work as assigned by manager; deep cleaning, preventive maintenance, Steritech preparation, etc.

  • Interact with fellow Team Members in a cooperative manner

  • Communicate clearly using appropriate language and conduct when engaging Guests and Team Members

  • Attend all required training classes and meetings

  • Adhere to all state gaming regulations and liquor laws

  • This is a uniformed position, which requires the Team Member be in compliance with the uniformed appearance standards while on duty

  • Have a complete knowledge of Materials Safety Data Sheets location, cleaning products, equipment, PPE (personal protection equipment), and supplies

  • Adhere to established department and property policies and procedures, including but not limited to: Standards of Conduct, attendance, appearance, cash handling, confidentiality, safety, and sanitation

  • Strong organizational skills and excellent attention to detail
  • Able to communicate effectively to Guests, Team Members and leaders
  • Must have good Guest service skills; outgoing personality and demonstrate friendliness and enthusiasm
  • Able to work flexible hours: nights, weekends, and holidays
  • Ability to effectively work independently and as part of a team
  • Must be able to work at a fast pace with a sense of urgency
  • Ability to follow all policies and procedures including but not limited to attendance, appearance, safety and security policies

  • Ability to accept direction and coaching from supervisory team, and adjust behaviors accordingly


Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.

 

Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501


Job Details

Date Posted November 15, 2018
Date Closes November 30, 2018
Requisition 2018-35089
Located In Council bluffs, IA
Work At Ameristar Casino Hotel
SOC Category 00-0000.00
Location