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CASINO SERVICES REPRESENTATIVE

Ameristar Casino Council Bluffs Council Bluffs, IA
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Job Description

To provide outstanding guest service, both internal and external.  Safeguard company funds while maintaining accurate accountability of funds and to promote the facilities, services, programs, and events of the Ameristar properties.


Adhere to established department and property policies and procedures regarding guest service standards

 

This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty

 

Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar Casinos

 

Assist guests in completing Star Awards Club application

 

Enter membership information into computer

 

Perform data entry for current events into event codes

 

Issue replacements cards for guests

 

Assist in Marketing promotions and player events involving the promotions department and Star Awards Club area

 

Assist members with point redemption for cash back and if available, various merchandise

 

Support back office, Casino Services Manager, Casino Services Lead Hosts, Executive Hosts and Marketing Department

 

Resolve any guest problem or perceived inconvenience both positive and negative in nature

 

Assist in meeting arriving bus groups

 

Act as œSales Representative and central information center for the property, usually being the first contact by guests

 

Paging in both Pavilion and Casino when requested

 

Provide complimentaries when play warrants

 

Redeem coins, tickets, chips and cash guest checks

 

Maintain and assure the proper handling and routing of all paperwork.

 

Be familiar with the safe handling of cleaning product, equipment, and supplies

 

Respond to reasonable guest requests or place guest in contact with appropriate person for assistance


High School Diploma with one year Guest service experience desired

 

Cash handling background helpful but not required

 

Experience dealing with the public

 

Cooperative and able to take direction to follow through on assignments and work with the team

 

Interpersonal skills

 

Excellent communication skills

 

Excellent Guest Service skills

 

Computer Skills

 

Creative and innovative in guest satisfaction skills
 
Maintain a high level of professional appearance, demeanor, ethics and self-image and Interface with other departments to ensure a harmonious working relationship

 

Foster and maintain positive employee relations in a supportive environment

 

Must be able to maintain confidential and proprietary information

 

Ability to work effectively independently and as part of a team 

 

Must have excellent business communication skills and strong time management skills

 

Ability to share or divide attention among several ongoing activities, projects or assignments

 

Ability to interpret and explain company policies and procedures to others 

 

Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies

 

Ability to obtain support for ideas and actions from peers, or superiors in order to accomplish a task or goal 

 

Ability to identify circumstances or incidents that require the notification and/or approval of others 

 

Must be able to work flexible hours including evenings, weekends, holidays


Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.

 

Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501




Job Details

Date Posted October 19, 2018
Date Closes November 3, 2018
Requisition 2018-35703
Located In Council bluffs, IA
Work At Ameristar Casino Hotel
SOC Category 00-0000.00
Location