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Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description

Are you an effective multi-tasker and enjoy being hands-on while working?

Ameristar Council Bluffs is an AAA-Four Diamond award winning hotel since 1998. We offer incentive programs designed to reward Team Members for their hard work, earning you extra money!

As a Housekeeping House Person you are responsible for executing exceptional internal and external guest service by ensuring all supplies are stocked for your fellow Team Members and guests, quickly respond to guest requests, and overall cleanliness of the hotel public areas.

If you are seeking to join a winning team at the Best Casino Entertainment Company in World, Ameristar Council Bluffs is your destination!

Maintain AAA Four Diamond requirements and standards.  


Ability to administer AAA Four Diamond turn down service to guests.


Adhere to standards and operating procedures as outlined in the Ameristar Housekeeping Manual.


Able to perform all job descriptions that report to your position.


Adhere to safe handling of all chemicals.


Report any safety issues to the Housekeeping Supervisor or Executive Housekeeper.


Adheres to the uniform standards.


Attends all regular departmental meetings as well as other related meetings.


Follow the established protocol when entering and cleaning guest rooms.


Maintain linen and guest supplies in the linen storage areas.


Responsible for cleaning the hotel public areas.


Replenish linen and guest supplies in the housekeeping closets.


Collect used linen from the housekeeping room attendant carts and transport linen to the closet.


Empty trash on a daily basis.


Assist with housekeeping requests as needed.


Report damage, improvement or repair issues in the guest rooms or hotel area to the appropriate


Housekeeping Supervisor or Executive Housekeeper.


Respond to reasonable guest requests or place guest in contact with the appropriate person for assistance.

High School Diploma or equivalent preferred


Six (6) months previous experience preferred


Must have excellent interpersonal skills


Must have strong time management skills and the ability to maintain an acceptable pace and quality of work


Strong guest service skills


Ability to work effectively, independently and as part of a team


Ability to evaluate and maintain AAA Four Diamond guest room cleanliness standards and turn down services


Ability to identify circumstances or incidents that require the notification and/or approval of others


Ability to learn predefined protocols for carrying out the guest requests


Ability to follow verbal directions


Ability to evaluate the quality of guest area cleanliness and public area cleanliness


Must be able to perform the physical essential functions of the job


Must be able to work flexible hours including evenings, weekends and holidays
Ability to sustain a high level of confidentiality and professionalism.


Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with guest issues. 


Ability to work collaboratively and communicate effectively with team members at all levels of the organizations.


Highly organized and detail oriented. 


Highly self-motivated and independent


Uses time efficiently and effectively to manage priorities.


Deals with simple and complex concepts effectively.


Shares or divides attention among several ongoing activities, projects or assignments.


Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies.


Ability to identify circumstances or incidents that require the notification and/or approval of others. and follow-up.
Performs all administrative duties as required to successfully manage the department.

Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.


Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501

Job Details

Date Posted September 26, 2018
Date Closes October 11, 2018
Requisition 2018-31932
Located In Council bluffs, IA
Work At Ameristar Casino Hotel
SOC Category 00-0000.00