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Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description

Service with a smile is our mantra!  Serve magical, memorable moments on our casino boat in this fast-paced role.  Apply today to work for the best casino entertainment company in the world!

  • Adheres to all Guest service essentials for the position
  • Serve Guests and anticipate their needs utilizing Ameristar standards and Signature Sequence of Service
  • Respond to Guest requests or place Guest in contact with appropriate person for assistance
  • Provide Guests with restaurant and property information
  • Ensure all work-stations and casino floor area are clean, including but not limited to well-stations, self-service beverage stations, ashtrays, and between slot machines
  • Uphold quality standards of all food and beverage
  • Abide by Health Department, Steritech, and all safety standards
  • Ensure all established cost controls are followed
  • Demonstrate a complete knowledge of offerings; drinks, items, pricing, ingredients, preparation methods, and service techniques
  • Responsible for all routine side-work; opening, during-service, closing functions and checklists, etc
  • Responsible for non-routine side-work as assigned by manager; deep cleaning, preventive maintenance, Steritech preparation, etc
  • Interact with fellow Team Members in a cooperative manner
  • Communicate clearly using appropriate language and conduct when engaging Guests and Team Members
  • Attend all required training classes and meetings
  • Adhere to all state gaming regulations and liquor laws
  • Have a complete knowledge of Materials Safety Data Sheets location, cleaning products, equipment, PPE (personal protection equipment), and supplies
  • Adhere to established department and property policies and procedures, including but not limited to: Standards of Conduct, attendance, appearance, cash handling, confidentiality, safety, and sanitation
  • Must have excellent Guest service skills; outgoing personality and demonstrate friendliness and enthusiasm
  • Able to communicate effectively to Guests, Team Members and leaders
  • Able to work flexible hours: nights, weekends, and holidays

  • One (1) year experience as a cocktail server in a fast paced environment
  • Strong organizational skills and excellent attention to detail

  • Able to perform basic math skills during the task of self-banking


Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.


Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501

Job Details

Date Posted September 24, 2018
Date Closes October 9, 2018
Requisition 2018-31932
Located In Council bluffs, IA
Work At Ameristar Casino Hotel
SOC Category 00-0000.00