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Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description

Are you looking to establish a career within Hospitality? Would you like to welcome Guests to our AAA  Four Diamond Hotel?

Is providing superior service number one to you? This position ensures that guests are happy from the moment they make their reservation until the time they check-out of our Hotel.

As a Guest Service Agent you are responsible for greeting Guests, making reservations, concierge services, Hotel Check-in/out, maintaining our Merk & Tyler Retail store, communicating with Valet/Transportation and Housekeeping departments to meet all Guests requests and needs ensuring 100% satisfaction.

If you are seeking to join a winning team at the Best Casino Entertainment Company in the World, Ameristar Council Bluffs is your destination.


Adhere to established department and property policies and procedures.


This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty


Maintain and deliver AAA Four Diamond Standards of Service.


Enter all reservations for guests into system


Operate a multi-line PBX system in an efficient and timely manner


Remain updated and knowledgeable of all phone extensions and managers


Take thorough and professional messages for guests


Maintain professional telephone etiquette


Greet, Check-In/out/pre-assign/assign rooms to guests.


Maintain comps, direct mail coupons and ensure billing profiles are accurately maintained with each guest profile.


Organize and deliver incoming mail and messages.


Complete shift checklist and submit to designate supervisor.


Handle, resolve, log and communicate guest complaints.


Follow and maintain proper credit procedures for all Ameristar guests.  Any exceptions to credit procedures must obtain management approval.


Answer inquiries pertaining to hotel services, shopping, dining and travel directions.


Be knowledgeable of property events and phone extensions.


Maintain updated room availability and guest accounts, manually or by computer.  Perform room availability œcall around's to competitors.


Compute bills, collect payments, post charges, adjustments and make changes accurately for the guests.


Responsible for the confidentiality and security of guest information within the system.


Upsell Ameristar Casino Hotel by promoting the amenities, facilities, services, programs and events.


Keep working area behind the front desk and PBX clean and clear of debris and clutter.


Respond to reasonable guest requests or place guest in contact with appropriate person for assistance


Other duties as assigned by management

High School diploma


Preferred 6 months experience in hotel, front desk and/or guest service
Data entry (computer) skills


Strong customer service skills


Excellent communication skills


Proficient in Box Office Ticketing system


Proficient in LMS system


Proficient in Concierge Program


Effective in communication to all departments including efficiency in radio communication


Familiar with safe handling of cleaning product, equipment and supplies


Able to work flexible hours including evenings, weekends, holidays

Effective communication with supervisor


Ability to sustain a high level of confidentiality and professionalism.


Highly organized and detail oriented. 


Uses time efficiently and effectively to manage priorities.


Deals with simple and complex concepts effectively.


Ability to identify circumstances or incidents that require the notification and/or approval of others. 


Professional, personable manner, able to perform various duties at once


Ability to effectively work independently and as part of a team


Ability to follow all policies and procedures including but not limited to attendance, appearance, safety and security policies


Ability to obtain support for ideas and actions from peers or superiors in order to accomplish a task

Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.


Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501

Job Details

Date Posted September 21, 2018
Date Closes October 6, 2018
Requisition 2018-31932
Located In Council bluffs, IA
Work At Ameristar Casino Hotel
SOC Category 00-0000.00