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CASINO SERVICES MANAGER

Ameristar Casino Council Bluffs Council Bluffs, IA
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Job Description

Manage the cage operation to ensure that cash, chip, ticket and check cashing transactions and procedures are properly enforced.  Ensure the timely collection, accounting, recording, and safekeeping of funds


Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.

 

This is a non-uniformed position, which requires the team member be in compliance with non-uniformed appearance standards while on duty

 

Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos

 

Address Team Member questions and concerns; conduct internal investigations as needed.

 

Develop, implement, maintain, and monitor an effective team member relations program through effective communication. 

 

Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.

 

Hires, trains, coaches, assesses and reviews the job performance of subordinates including both non-exempt and exempt team members.

 

Continue professional development of self and subordinates as well as assist all team members with career planning and counseling as needed.

 

Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.

 

Conduct and attends all regular departmental meetings as well as other related meetings.

Maintains an appropriate level of community affairs involvement.

 

Completes necessary reports in a timely manner to meet deadlines.

 

Respond to reasonable guest requests or place guest in contact with appropriate person for assistance

 

Must be able to work flexible hours including evenings, weekends, and holidays.  

 

Respond to reasonable to guest requests or place guest in contact with appropriate person for assistance

 

Recommend to Controller any operational policies and procedures for cage operations

 

Prepare data for the department's budget and takes action on budget variance items

 

Responsible for ensuring that the cage operation is managed within the policies and procedures established by management and the State gaming regulations

 

Ensure all funds are accounted for and that funds transferred between other areas of responsibility are properly accounted for

 

Ensure that access to the cage areas is by authorized personnel only, and that keys to sensitive areas are properly controlled

 

Approve employee work schedules and other personnel related functions such as hiring, transferring, terminating, training, etc.

 

Perform related duties as assigned by Controller.


Bachelor's degree preferable with emphasis in management, business, finance OR an equivalent combination of education and experience.

 

Two (2) to three (3) years experience in a management capacity.

 

Strong problem solving, mediation, coaching, and consulting skills.

 

Excellent verbal and written communications skills.

 

Knowledgeable of applicable federal, state, and local regulations.

 

Fully Competent in Microsoft Office

 

Ability to sustain a high level of confidentiality and professionalism.

 

Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues. 

 

 Ability to work collaboratively and communicate effectively with team members at all levels of the organizations.

 

Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations.

 

Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal. 

 

Highly organized and detail oriented. 

 

Uses time efficiently and effectively to manage priorities.

 

Deals with simple and complex concepts effectively.

 

Shares or divides attention among several ongoing activities, projects or assignments.

 

Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies.

 

Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service.

 

Ability to identify circumstances or incidents that require the notification and/or approval of others. 

 

Must successfully pass background check

 

Must successfully pass an alcohol and drug screening

 

Must be eighteen (18) years of age


Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.

 

Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501



Job Details

Date Posted September 21, 2018
Date Closes October 6, 2018
Requisition 2018-31932
Located In Council bluffs, IA
Work At Ameristar Casino Hotel
SOC Category 00-0000.00

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