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EXECUTIVE HOUSEKEEPER

Ameristar Casino Council Bluffs Council Bluffs, IA
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Job Description

The Executive Housekeeper manages the housekeeping department to ensure clean, orderly, and attractive conditions of the establishment by performing the following duties personally or through subordinate supervisors, leads and line level staff.


Inspect and evaluate physical condition of establishment and implement corrective action for any deficient areas.

 

Coordinate and administer all housekeeping programs and projects.

 

Manage staff to perform duties to maintain AAA Four Diamond requirements and standards.

 

Establishes standards and operating procedures for housekeeping staff.

 

Assures inspection program is followed for all guest rooms and housekeeping responsible areas.

 

Approves all reasonable guest requests, and follows up on guest complaints to ensure AAA Four Diamond standards are met.

 

Analyze and recognize any deficiencies or problem areas and provide corrective action to accomplish desired results.

 

Manages departmental financial operating expenses including, but not limited to, budget, P&L, labor costs, controllables, and cost of goods.

 

Plans work schedules to ensure adequate staffing levels; adjusts or balances the size of staff in order to maximize productivity or control labor costs without sacrificing Guest service.

 

Implements, adheres, and monitors all department and property policies and procedures including but not limited to standards of conduct, attendance, appearance, cash handling, confidentiality, safety, signature sequence of service, and sanitation.  

 

Resolves service opportunities; communicates with appropriate Team Members and leaders regarding Guest feedback.

 

Interacts with Guests and Team Members by maintaining a visible presence in Guest areas during peak business periods.

 

Works with all departments to successfully execute Ameristar strategies to maximize operational efficiencies and improve both the Guest and Team Member experience.

 

Maintains the morale of the department through open communication and teamwork by deploying targeted communication strategies that inform and build support. 

 

Complies with all training initiatives, including, but not limited to attendance of all required participants, ongoing assessment of individual or department performance, and follow-up.

 

Performs all administrative duties as required to successfully manage the department.

 


Associate's degree preferable with emphasis in management, business, finance OR an equivalent combination of education and experience

 

Preferably two (2) to three (3) years experience as a Housekeeping Supervisor in a medium to large hotel (years of experience vary by position)

 

Equivalent combination of education and experience from the combined listed above

 

Skilled in establishing and maintaining effective working relationships with staff and management

 

Ability to read, write and communicate verbally in English    

 

Should possess the ability to develop and train subordinates in the above

 

Must be motivated and people orientated and have a keen eye for detail

 

Must be able to organize, plan and manage

 

Ability to take a leadership role

 

Motivated, and work well with others

 

Ability to sustain a high level of confidentiality and professionalism


Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.

 

Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501





Job Details

Date Posted September 19, 2018
Date Closes October 4, 2018
Requisition 2018-31932
Located In Council bluffs, IA
Work At Ameristar Casino Hotel
SOC Category 00-0000.00
Location