To create and provide Ameristar guests with the finest Guest Service standards.
Interact with each guest through open and friendly communication
Pre-bus, clear, and reset tables utilizing Ameristar standards and Signature Sequence of Service.
Serve Guests food and beverages when required
Respond to Guest requests or place Guest in contact with appropriate person for assistance
Ensure all tables and dining area are immaculately clean and properly set
Must successfully complete a TiPS training class within 45 days
Uphold Ameristar quality standards of all food and beverage
Abide by Health Department, Steritech, and all safety standards
Ensure all established cost controls are followed
Demonstrate a complete knowledge of menus; items, pricing, ingredients, cooking methods, and service techniques
Responsible for all routine side-work; opening, during-service, closing functions and checklists, etc.
Responsible for non-routine side-work as assigned by manager; deep cleaning, preventive maintenance,
Steritech preparation, etc.
Interact with fellow Team Members in a cooperative manner
Communicate clearly using appropriate language and conduct when engaging Guests and Team Members
Attend all required training classes and meetings
Adhere to all state gaming regulations and liquor laws
This is a uniformed position, which requires the Team Member be in compliance with the uniformed appearance standards while on duty
Have a complete knowledge of Materials Safety Data Sheets location, cleaning products, equipment, PPE (personal protection equipment), and supplies
Adhere to established department and property policies and procedures, including but not limited to: Standards of Conduct, attendance, appearance, cash handling, confidentiality, safety, and sanitation
High school diploma or certificate from Educational Institute
Strong organizational skills and excellent attention to detail
Able to communicate effectively to Guests, Team Members and leaders
Must have good Guest service skills; outgoing personality and demonstrate friendliness and enthusiasm
Able to work flexible hours: nights, weekends, and holidays
Ability to effectively work independently and as part of a team
Must be able to work at a fast pace with a sense of urgency
Ability to follow all policies and procedures including but not limited to attendance, appearance, safety and security policies
Ability to accept direction and coaching from supervisory team, and adjust behaviors accordingly
Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.
Ameristar Council Bluffs
2200 River Road
Council Bluffs, IA 51501
|Date Posted||September 19, 2018|
|Date Closes||October 4, 2018|
|Located In||Council bluffs, IA|
|Work At||Ameristar Casino Hotel|