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Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description

Supervise Dealers and guest activity on games as assigned. Maintain game security and integrity in designated area to insure that they are conducted in a manner consistent with State Gaming Commission regulations and the policies and procedures of Ameristar Casino.


Adhere to established department and property policies and procedures regarding guest service standards.

Maintains a positive attitude at all times, supporting the policies Ameristar Casino.


Adhere to established department and property policies and procedures regarding guest service standards.


Must be complete a minimum of three quality coaching forms every quarter on each team member.  


Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino, Inc.


Accountable for the written procedures in each game placed under supervision.


Monitor Box persons and Dealers performance.


Monitor pit and gaming equipment to ensure proper working order and conditions and notify shift manager of neede repairs.


Notify Casino Manager of below standard performance of amy employee in the pit.


Act as a liaison for the Lead Supervisor in the issuance of comps.


Be able to perform the duties of the lead Supervisor in his/her absence.


Recommend changes to operation precedures to enhance overall effectiveness.


Be familiar with the safe handling of cleaning products, equipment, and supplies

Respond to reasonable guest requests or place guest in contact with appropriate person for assistance

One to three years of gaming experience in lieu of High School Diploma and/or College Degree


Excellent verbal communication required


Sound knowledge of assigned games


Strong knowledge of Microsoft Word, Excel, Outlook, PowerPoint


Strong organizational skills and excellent attention to detail


Excellent interpersonal skills


Excellent verbal and written communications skills


Strong customer service skills


Must be able to maintain confidential and proprietary information


Ability to effectively work independently and as part of a team


Ability to share or divide attention among several ongoing activities, projects or assignments


Ability to interpret and explain company policies and procedures to others


Ability to follow all policies, procedures, and regulations including by not limited to attendance, appearance, safety and security policies


Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor cost without sacrificing customer service


Must be able to do the work of those supervised


Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal


Ability to identify circumstances or incidents that require the notification and/or approval of others


Must be able to work flexible hours including evenings, weekends, holidays

Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.


Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501

Job Details

Date Posted August 18, 2018
Date Closes September 2, 2018
Requisition 2018-31932
Located In Council bluffs, IA
Work At Ameristar Casino Hotel
SOC Category 00-0000.00

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