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TABLE GAMES SUPERVISOR

Ameristar Casino Council Bluffs Council Bluffs, IA
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Job Description

Supervise Dealers and guest activity on games as assigned. Maintain game security and integrity in designated area to insure that they are conducted in a manner consistent with State Gaming Commission regulations and the policies and procedures of Ameristar Casino.


 

Adhere to established department and property policies and procedures regarding guest service standards.

Maintains a positive attitude at all times, supporting the policies Ameristar Casino.

 

Adhere to established department and property policies and procedures regarding guest service standards.

 

Must be complete a minimum of three quality coaching forms every quarter on each team member.  

 

Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino, Inc.

 

Accountable for the written procedures in each game placed under supervision.

 

Monitor Box persons and Dealers performance.

 

Monitor pit and gaming equipment to ensure proper working order and conditions and notify shift manager of neede repairs.

 

Notify Casino Manager of below standard performance of amy employee in the pit.

 

Act as a liaison for the Lead Supervisor in the issuance of comps.

 

Be able to perform the duties of the lead Supervisor in his/her absence.

 

Recommend changes to operation precedures to enhance overall effectiveness.

 

Be familiar with the safe handling of cleaning products, equipment, and supplies

Respond to reasonable guest requests or place guest in contact with appropriate person for assistance


One to three years of gaming experience in lieu of High School Diploma and/or College Degree

 

Excellent verbal communication required

 

Sound knowledge of assigned games

 

Strong knowledge of Microsoft Word, Excel, Outlook, PowerPoint

 

Strong organizational skills and excellent attention to detail

 

Excellent interpersonal skills

 

Excellent verbal and written communications skills

 

Strong customer service skills

 

Must be able to maintain confidential and proprietary information

 

Ability to effectively work independently and as part of a team

 

Ability to share or divide attention among several ongoing activities, projects or assignments

 

Ability to interpret and explain company policies and procedures to others

 

Ability to follow all policies, procedures, and regulations including by not limited to attendance, appearance, safety and security policies

 

Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor cost without sacrificing customer service

 

Must be able to do the work of those supervised

 

Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal

 

Ability to identify circumstances or incidents that require the notification and/or approval of others

 

Must be able to work flexible hours including evenings, weekends, holidays


Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.

 

Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501


Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.


Job Details

Date Posted May 25, 2018
Date Closes June 9, 2018
Requisition 2018-31932
Located In Council bluffs, IA
Work At Ameristar Casino Hotel
SOC Category 00-0000.00

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