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Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description

Be The Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Photo - Council Bluffs



Adhere to established department and property policies and procedures regarding guest service standards.

Maintains a positive attitude at all times, supporting the policies Ameristar Casino.


Adhere to established department and property policies and procedures regarding guest service standards.


Must be complete a minimum of three quality coaching forms every quarter on each team member.  


Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino, Inc.


Accountable for the written procedures in each game placed under supervision.


Monitor Box persons and Dealers performance.


Monitor pit and gaming equipment to ensure proper working order and conditions and notify shift manager of neede repairs.


Notify Casino Manager of below standard performance of amy employee in the pit.


Act as a liaison for the Lead Supervisor in the issuance of comps.


Be able to perform the duties of the lead Supervisor in his/her absence.


Recommend changes to operation precedures to enhance overall effectiveness.


Be familiar with the safe handling of cleaning products, equipment, and supplies

Respond to reasonable guest requests or place guest in contact with appropriate person for assistance


One to three years of gaming experience in lieu of High School Diploma and/or College Degree


Excellent verbal communication required


Sound knowledge of assigned games


Strong knowledge of Microsoft Word, Excel, Outlook, PowerPoint


Strong organizational skills and excellent attention to detail


Excellent interpersonal skills


Excellent verbal and written communications skills


Strong customer service skills


Must be able to maintain confidential and proprietary information


Ability to effectively work independently and as part of a team


Ability to share or divide attention among several ongoing activities, projects or assignments


Ability to interpret and explain company policies and procedures to others


Ability to follow all policies, procedures, and regulations including by not limited to attendance, appearance, safety and security policies


Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor cost without sacrificing customer service


Must be able to do the work of those supervised


Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal


Ability to identify circumstances or incidents that require the notification and/or approval of others


Must be able to work flexible hours including evenings, weekends, holidays

Job Details

Date Posted February 14, 2018
Date Closes March 1, 2018
Requisition 2017-28310
Located In Council bluffs, IA
Work At Ameristar Hotel Casino
SOC Category 00-0000.00

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