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Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description

Be The Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Photo - Council Bluffs


Maintain AAA Four Diamond requirements and standards.  


Adhere to standards and operating procedures as outlined in the Ameristar Housekeeping Manual.


Able to perform all job descriptions that report to your position.


Adhere to safe handling of all chemicals.


Report any safety issues to the Housekeeping Supervisor or Executive Housekeeper.


Adheres to the uniform standards.


Attends all regular departmental meetings as well as other related meetings.


Follow the established protocol when entering and cleaning guest rooms.


Deep Clean guest rooms as outlined in the Housekeeping training manual.


Deep Clean hallways, elevators and other areas as assigned.


Maintains a list of rooms/areas that have been deep cleaned.


Report room status on room attendant sheets.


Restock Housekeeping Deep Cleaner cart with guest supplies and chemicals.


Report damage, improvement or repair issues in the guest rooms or hotel area to the appropriate


Housekeeping Supervisor or Executive Housekeeper.


Respond to reasonable guest requests or place guest in contact with the appropriate person for assistance.


High School Diploma or equivalent preferred


Six (6) months previous cleaning experience preferred


Must have excellent interpersonal skills


Must have strong time management skills and the ability to maintain an acceptable pace and quality of work


Strong guest service skills


Ability to work effectively, independently and as part of a team


Ability to evaluate and maintain AAA Four Diamond guest room cleanliness standards


Ability to identify circumstances or incidents that require the notification and/or approval of others


Ability to learn predefined protocols for carrying out the cleaning tasks


Ability to follow verbal directions


Ability to evaluate the quality of guest area cleanliness


Must be able to perform the physical essential functions of the job


Must be able to work flexible hours including evenings, weekends and holidays
Ability to sustain a high level of confidentiality and professionalism.


Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with guest issues. 


Ability to work collaboratively and communicate effectively with team members at all levels of the organizations.


Highly organized and detail oriented. 


Uses time efficiently and effectively to manage priorities.


Deals with simple and complex concepts effectively.


Shares or divides attention among several ongoing activities, projects or assignments.


Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies.



Job Details

Date Posted January 12, 2018
Date Closes January 27, 2018
Requisition 2017-28131
Located In Council bluffs, IA
Work At Ameristar Hotel Casino
SOC Category 00-0000.00