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HOTEL FRONT DESK AGENT - Starting at $12.50/HR

Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description

Be The Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Photo - Council Bluffs


Adhere to established department and property policies and procedures.


This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty


Maintain and deliver AAA Four Diamond Standards of Service.


Enter all reservations for guests into system


Operate a multi-line PBX system in an efficient and timely manner


Remain updated and knowledgeable of all phone extensions and managers


Take thorough and professional messages for guests


Maintain professional telephone etiquette


Greet, Check-In/out/pre-assign/assign rooms to guests.


Maintain comps, direct mail coupons and ensure billing profiles are accurately maintained with each guest profile.


Organize and deliver incoming mail and messages.


Complete shift checklist and submit to designate supervisor.


Handle, resolve, log and communicate guest complaints.


Follow and maintain proper credit procedures for all Ameristar guests.  Any exceptions to credit procedures must obtain management approval.


Answer inquiries pertaining to hotel services, shopping, dining and travel directions.


Be knowledgeable of property events and phone extensions.


Maintain updated room availability and guest accounts, manually or by computer.  Perform room availability œcall around's to competitors.


Compute bills, collect payments, post charges, adjustments and make changes accurately for the guests.


Responsible for the confidentiality and security of guest information within the system.


Upsell Ameristar Casino Hotel by promoting the amenities, facilities, services, programs and events.


Keep working area behind the front desk and PBX clean and clear of debris and clutter.


Respond to reasonable guest requests or place guest in contact with appropriate person for assistance


Other duties as assigned by management


High School diploma


Preferred 6 months experience in hotel, front desk and/or guest service
Data entry (computer) skills


Strong customer service skills


Excellent communication skills


Proficient in Box Office Ticketing system


Proficient in LMS system


Proficient in Concierge Program


Effective in communication to all departments including efficiency in radio communication


Familiar with safe handling of cleaning product, equipment and supplies


Able to work flexible hours including evenings, weekends, holidays

Effective communication with supervisor


Ability to sustain a high level of confidentiality and professionalism.


Highly organized and detail oriented. 


Uses time efficiently and effectively to manage priorities.


Deals with simple and complex concepts effectively.


Ability to identify circumstances or incidents that require the notification and/or approval of others. 


Professional, personable manner, able to perform various duties at once


Ability to effectively work independently and as part of a team


Ability to follow all policies and procedures including but not limited to attendance, appearance, safety and security policies


Ability to obtain support for ideas and actions from peers or superiors in order to accomplish a task

Job Details

Date Posted September 13, 2017
Date Closes September 28, 2017
Requisition 2017-27001
Located In Council bluffs, IA
Work At Ameristar Hotel Casino
SOC Category 00-0000.00