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Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description

Be The Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Photo - Council Bluffs


Maintain AAA Four Diamond requirements and standards.  


Adhere to standards and operating procedures as outlined in department training guidelines


Assist with developing the inspection program for all guest rooms and housekeeping responsible areas.


Ensure all cleanliness and room condition requirements are met on a daily basis. 


Examine guest rooms prior to guest arrival and conduct inspections upon guest departure.


Assure hotel staff that unoccupied guest rooms are ready for guests.


Inventory supplies for department


Fills all reasonable guest requests, and follows up on guest complaints to ensure AAA Four Diamond standards are met.


Ensure safe and proper use of all equipment and chemicals.


Manage/Control supplies and inventory in the department.


Develop and conduct the approved departmental training program to ensure all Team Members are properly trained to their assigned task with a concentration on guest room standards


Adheres to the approved preventative maintenance program on guest rooms and guest areas.


Ensures every room is inspected everyday.


Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.


Address Team Member questions and concerns. 


Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.


Continue professional development of self


Maintain a high level of professional appearance, demeanor, ethics, and image of self.


Conduct and attends all regular departmental meetings as well as other related meetings.


Completes necessary reports in a timely manner to meet deadlines.


Must be able to work flexible hours including evenings, weekends, and holidays.  


High school education or equivalent required.


Three to four years of hotel housekeeping experience or related field.


Training and Problem Solving Skills


Knowledge and experience in decision making


Must have excellent interpersonal skills


Must have excellent organizational skills


Strong guest service skills


Ability to work effectively, independently and as part of a team


Must have excellent business communication skills and strong time management skills.


Knowledgeable of applicable federal, state, and local regulations.


Fully competent in Microsoft Office
Ability to sustain a high level of confidentiality and professionalism.


Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues. 


Ability to work collaboratively and communicate effectively with team members at all levels of the organizations.


Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations.


Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal. 


Highly organized and detail oriented. 


Uses time efficiently and effectively to manage priorities.


Deals with simple and complex concepts effectively.


Shares or divides attention among several ongoing activities, projects or assignments.


Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies.


Ability to identify circumstances or incidents that require the notification and/or approval of others. 


Ability to interpret and explain company policies and procedures to others. 

Job Details

Date Posted September 8, 2017
Date Closes September 23, 2017
Requisition 2017-27585
Located In Council bluffs, IA
Work At Ameristar Hotel Casino
SOC Category 00-0000.00