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Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description

Be The Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with nearly 16,000 team members. Pinnacle Entertainment, Inc. owns and operates 16 gaming entertainment properties, located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, Ohio and Pennsylvania. Pinnacle holds a majority interest in the racing license owner, as well as a management contract, for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Photo - Council Bluffs


  • Adheres to all Guest service essentials for the position
  • Serve Guests and anticipate their needs utilizing Ameristar standards and Signature Sequence of Service
  • Respond to Guest requests or place Guest in contact with appropriate person for assistance
  • Provide Guests with restaurant and property information
  • Ensure all work-stations and casino floor area are clean, including but not limited to well-stations, self-service beverage stations, ashtrays, and between slot machines
  • Uphold quality standards of all food and beverage
  • Abide by Health Department, Steritech, and all safety standards
  • Ensure all established cost controls are followed
  • Demonstrate a complete knowledge of offerings; drinks, items, pricing, ingredients, preparation methods, and service techniques
  • Responsible for all routine side-work; opening, during-service, closing functions and checklists, etc
  • Responsible for non-routine side-work as assigned by manager; deep cleaning, preventive maintenance, Steritech preparation, etc
  • Interact with fellow Team Members in a cooperative manner
  • Communicate clearly using appropriate language and conduct when engaging Guests and Team Members
  • Attend all required training classes and meetings
  • Adhere to all state gaming regulations and liquor laws
  • Have a complete knowledge of Materials Safety Data Sheets location, cleaning products, equipment, PPE (personal protection equipment), and supplies
  • Adhere to established department and property policies and procedures, including but not limited to: Standards of Conduct, attendance, appearance, cash handling, confidentiality, safety, and sanitation
  • Must have excellent Guest service skills; outgoing personality and demonstrate friendliness and enthusiasm
  • Able to communicate effectively to Guests, Team Members and leaders
  • Able to work flexible hours: nights, weekends, and holidays


  • One (1) year experience as a cocktail server in a fast paced environment
  • Strong organizational skills and excellent attention to detail

  • Able to perform basic math skills during the task of self-banking


Job Details

Date Posted September 8, 2017
Date Closes September 23, 2017
Requisition 2017-26916
Located In Council bluffs, IA
Work At Ameristar Hotel Casino
SOC Category 00-0000.00