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Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description

Be The Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with nearly 16,000 team members. Pinnacle Entertainment, Inc. owns and operates 16 gaming entertainment properties, located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, Ohio and Pennsylvania. Pinnacle holds a majority interest in the racing license owner, as well as a management contract, for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Photo - Council Bluffs


  • Adhere to established department and property policies and procedures regarding guest service standards 
  • Clean restrooms. mirrors, sinks, counter tops, cigarette urns and toilets 
  • Empty trash bins and pick up loose papers from floors, sinks and counter tops as well as sweep and mop floors.
  • Remove all trash to exterior trash points
  • Remove snow for trash run
  • Replace toilet tissue and refill paper towel dispensers 
  • Clean and polish all furniture, marble, brass, brass floor plates, and entrance door brass and kick door brass plates
  • Clean brass, lighting, walls and carpeting
  • Clean and dust all lighting and lampshades
  • Vacuum flooring, clean windows, clean window ledges and clean team member restaurant floors, and sanitizes all guest and team member areas
  • Sweep, mop, buff, vacuum, dust and wax floors
  • Able to operate cleaning equipments such as extractors, auto scrubbers, buffers and overhead lifts
  • Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
  • Maintain AAA Four Diamond requirements and standards.  
  • Perform other duties assigned by the department Manager, Lead Supervisor and Shift Supervisor on duty



  • High school diploma or certificate from Educational Institute
  • Minimum (1) year experience in the cleaning field
  • Ability to speak local language and communicate easily 
  • Ability to share or divide attention among several ongoing activities, projects or assignments
  • Strong guest service skills 
  • Knowledgeable of applicable federal, state, and local regulations.
  • Ability to sustain a high level of confidentiality and professionalism. 
  • Ability to obtain support for ideas and actions from peers or superiors in order to accomplish a task or goal 
  • Ability to work flexible hours including evenings, weekends, holidays 
  • Ability to work at a fast pace with a sense of urgency
  • Ability to complete training or certification required by the position
  • Excellent Guest service skills; outgoing personality and demonstrate friendliness and enthusiasm
  • Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies.
  • Be familiar with and ensure safe and proper use of all equipment and chemicals.  
  • Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos
  • Maintain a high level of professional appearance, demeanor, ethics, and image of self. 
  • Perform other duties assigned by the department Manager, Lead Supervisor and Shift Supervisor on duty


Job Details

Date Posted August 12, 2017
Date Closes August 27, 2017
Requisition 2017-27331
Located In Council bluffs, IA
Work At Ameristar Hotel Casino
SOC Category 00-0000.00