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HOST/CASHIER - BUFFET

Ameristar Casino Council Bluffs Council Bluffs, IA
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Job Description

Be The Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Photo - Council Bluffs

Responsibilities

Maintain a physical presence at the front door of the restaurant at all time

 

Greet and seat Guests utilizing established Ameristar Sequence of Service guidelines; follow proper seating rotation and maintenance of seating chart

 

Recognize Elite and regular Guests by using their name and identifying special requests

 

Answer phone and coordinate reservations, special Guest requests, and messages

 

Respond to Guest requests or place Guest in contact with appropriate person for assistance

 

Demonstrate a complete knowledge of menus; items, pricing, ingredients, cooking methods, and service techniques

 

Must successfully complete a TiPS training class within 45 days

 

Gives information regarding daily specials, restaurants, marketing promotions, and shows

 

Communicate clearly using appropriate language and conduct when engaging Guests and Team Members

 

Interact with fellow Team Members in a cooperative manner

 

Assist servers and bussers when needed

 

Ensure all tables and dining area are immaculately clean and properly set

 

Conduct continuous restaurant maintenance as required or necessary

 

Responsible for all routine side-work; opening, during-service, closing functions and checklists, etc

 

Responsible for non-routine side-work as assigned by manager; deep cleaning, preventive maintenance, Steritech preparation, etc

 

Be familiar with the safe handling of cleaning product, equipment, and supplies

 

Ensure all established cost controls are followed

 

Attend all required training classes and meetings

 

Have a complete knowledge of Materials Safety Data Sheets location, cleaning products, equipment, PPE (personal protection equipment), and supplies

 

This is a uniformed position, which requires the Team Member be in compliance with uniformed appearance standards while on duty

 

Adhere to established department and property policies and procedures, including but not limited to: Standards of Conduct, attendance, appearance, cash handling, confidentiality, safety, and sanitation

 

Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a Guest of Ameristar Casino

 

Adhere to all state gaming regulations and liquor laws

 

Abide by Health Department, Steritech, and all safety standards

Qualifications

High school diploma or certificate from Educational Institute

 

Strong organizational skills and excellent attention to detail

 

Must have excellent Guest service skills; outgoing personality and demonstrate friendliness and enthusiasm

 

Able to communicate effectively to Guests, Team Members, and leaders

 

Must be able to work at a fast pace with a sense of urgency

 

Able to work flexible hours: nights, weekends, and holidays

 

Ability to effectively work independently and as part of a team

 

Ability to follow all policies and procedures including but not limited to attendance, appearance, safety and security policies

 

Ability to accept direction and coaching from supervisory team, and adjust behaviors accordingly

Job Details

Date Posted August 6, 2017
Date Closes August 21, 2017
Requisition 2017-26581
Located In Council bluffs, IA
Work At Ameristar Hotel Casino
SOC Category 00-0000.00
Location