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Ameristar Casino Council Bluffs Council Bluffs, IA

Job Description

Be The Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Photo - Council Bluffs


Maintain a physical presence at the front door of the restaurant at all time


Greet and seat Guests utilizing established Ameristar Sequence of Service guidelines; follow proper seating rotation and maintenance of seating chart


Recognize Elite and regular Guests by using their name and identifying special requests


Answer phone and coordinate reservations, special Guest requests, and messages


Respond to Guest requests or place Guest in contact with appropriate person for assistance


Demonstrate a complete knowledge of menus; items, pricing, ingredients, cooking methods, and service techniques


Must successfully complete a TiPS training class within 45 days


Gives information regarding daily specials, restaurants, marketing promotions, and shows


Communicate clearly using appropriate language and conduct when engaging Guests and Team Members


Interact with fellow Team Members in a cooperative manner


Assist servers and bussers when needed


Ensure all tables and dining area are immaculately clean and properly set


Conduct continuous restaurant maintenance as required or necessary


Responsible for all routine side-work; opening, during-service, closing functions and checklists, etc


Responsible for non-routine side-work as assigned by manager; deep cleaning, preventive maintenance, Steritech preparation, etc


Be familiar with the safe handling of cleaning product, equipment, and supplies


Ensure all established cost controls are followed


Attend all required training classes and meetings


Have a complete knowledge of Materials Safety Data Sheets location, cleaning products, equipment, PPE (personal protection equipment), and supplies


This is a uniformed position, which requires the Team Member be in compliance with uniformed appearance standards while on duty


Adhere to established department and property policies and procedures, including but not limited to: Standards of Conduct, attendance, appearance, cash handling, confidentiality, safety, and sanitation


Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a Guest of Ameristar Casino


Adhere to all state gaming regulations and liquor laws


Abide by Health Department, Steritech, and all safety standards


High school diploma or certificate from Educational Institute


Strong organizational skills and excellent attention to detail


Must have excellent Guest service skills; outgoing personality and demonstrate friendliness and enthusiasm


Able to communicate effectively to Guests, Team Members, and leaders


Must be able to work at a fast pace with a sense of urgency


Able to work flexible hours: nights, weekends, and holidays


Ability to effectively work independently and as part of a team


Ability to follow all policies and procedures including but not limited to attendance, appearance, safety and security policies


Ability to accept direction and coaching from supervisory team, and adjust behaviors accordingly

Job Details

Date Posted August 6, 2017
Date Closes August 21, 2017
Requisition 2017-26581
Located In Council bluffs, IA
Work At Ameristar Hotel Casino
SOC Category 00-0000.00