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Sales Cont & Comp Consult

AFLAC Columbia, SC
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Job Summary

Leads SCC projects of moderate to advanced complexity to produce solutions that improve the operational services of the department; develops actionable steps to resolve problems and ensure customer satisfaction; reviews delivered enhancements compared to the functionality and capabilities that were originally proposed; ensures accuracy of results through audits, peer review, and quality control procedures; ensures that all department processes/procedures are in compliance with regulatory standards and meet the requirements for both internal and external audit purposes

 

Principal Duties & Responsibilities

  • Leads contracting and compensation projects of moderate to advanced complexity, producing process and system solutions to improve service; serves as a liaison between business units and sales organization for projects; manages business unit expectations for system initiatives and projects, including timelines and prioritization; supports the sales organization in improving and expanding its distribution

     

  • Coordinates business unit testing activities (UAT testing) and engages in testing as needed; communicates with lead IT developers during UAT testing to ensure proper understanding of requirements/system designs; supports financial validation and testing efforts as needed; serves as business unit product owner for the agile team

     

  • Collaborates with stakeholders to better understand their business needs, and with that knowledge drives efficiencies/enhancements within the Sales Contracting and Compensation department; prioritizes requirements and business needs against current scope and funding levels associated with programs and projects

     

  • Independently reviews delivered enhancements compared to the functionality and capabilities that were originally proposed; ensures accuracy of results through audits of system logic, peer review, and quality control procedures; develops actionable steps to resolve problems and ensure customer satisfaction; reviews processes and procedures supporting short and long-term strategies for automation

  • Coaches, mentors, trains, and transfers knowledge to others as needed; guides others to complete reports summarizing activities and trends; participate in cross-functional project teams as the subject matter expert to identify critical reporting requirements

     

  • Leads system reviews and documentation, to include process flows and business rules; creates specific reporting tools/methods to capture and track all critical success factors/business goals on all projects before project implementation; provides/discusses analysis of those reports with management concerning key release metrics to include recommendations on how to implement suggested procedural improvements; provides input from the perspective of cross-departmental functions; collaborates with Aflac Individual business partners to ensure processes provide a consistent producer experience

     

  • Ensures that all changes in processes/procedures, to include new system implementation and/or upgrades are documented and communicated to the business unit, other affected departments, and externally to appropriate distribution channels before project implementation, including coordinating with Document Control on training material and performing train the trainer sessions, as necessary; ensures that all department processes/procedures are in compliance with regulatory standards and meet the requirements for both internal and external audit purposes; partners with Compliance, Internal Audit, and Risk departments to develop and maintain appropriate records and tracking as it relates to contracting and compensation functions

     

  • Performs other related duties as required

     

    Education & Experience Required

    • Bachelors Degree in business administration or a related field.
    • 5 - 6 years of professional job-related work experience performing business analysis, developing business requirements, using analysis techniques, writing technical and/or online documentation for end-users  
    • Experience with leading and supporting business unit activities for large scale projects
    • Experience with and knowledge of Aflac Producer Management systems

    Or an equivalent combination of education and experience

     

    Job Knowledge & Skills

  • In-depth understanding of internal business operations, distribution channels, requirements processes, current/future state business modeling concepts, and software development methodologies

     

  • Strong knowledge of the principles, techniques, and methodology of project management, quality management, and change management

     

  • Ability to successfully lead and facilitate process improvement projects of moderate to advanced complexity, including asking the right questions, listening and guiding the overall process

     

  • Ability to adapt to a dynamic, rapidly changing business and technical environment

     

  • Excellent presentation, oral, written, and interpersonal communications skills to effectively interact and negotiate with internal and external customers, including good listening skills

     

  • Ability to work well with people from many different disciplines with varying degrees of technical experience

     

  • Ability to document systematic and manual operations procedures in both technical and user friendly language

     

  • Ability to successfully manage relationships with customers, IT, and peers

     

  • Ability to successfully work independently or with a team

     

  • Understanding of business fundamentals and quantitative business-based analysis and metrics

     

  • Proficiency and experience using Microsoft Office suite software and Business Objects   

     

    Competencies

    • Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
    • Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener
    • Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities
    • Serving Customers - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages
    • Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial
    • Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the companys goals and mission; aligns actions around organizational goals
    • Working with Diverse Populations - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds
  • Date Posted September 21, 2022
    Date Closes October 21, 2022
    Requisition 937488800
    Located In Columbia, SC
    SOC Category 00-0000.00
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