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PLADS Leave Case Manager

AFLAC Orlando, FL

Job Summary

Under general supervision of the team manager, this position is responsible for administering various clients' Family Medical Leave Act (FMLA) policy and performing various clerical duties to support the administration and operational functions of the unit.


Principal Duties & Responsibilities

  • Assists associates with leave of absence requests and guides them through the process


  • Processes all leave of absence paperwork according to established procedures and laws


  • Provides timely and accurate responses to associates and all levels of management concerning day[1]to-day issues and activities


  • Administers the FMLA policy; reviews FMLA documentation for accuracy and completeness


  • Makes recommendations to approve or deny requests for FMLA based on federal regulations


  • Coordinates correspondence, forms, and other documents via the claim system


  • Generates reports as required; maintains files, inputs and analyzes data


  • Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines


  • Keeps complete records of all LOA requests and maintains tracking and analysis of data


  • Participates in developing goals, objectives, and systems.


  • Maintains compliance with standards and federal/state regulations


  • Serves as an internal reference to the team for certification requirements and processing


  • Contacts Providers for clarification


  • Supports management with special projects as necessary


  • Performs other related duties as required


    Education & Experience Required

    • Bachelors Degree In a related field
    • 1 - 2 years of related experience


    Or an equivalent combination of education and experience


    Job Knowledge & Skills

  • Current knowledge of the integrated disability and absence management industry


  • Excellent customer service skills and ability to manage difficult and stressful situations


  • Strong communication skills written, verbal, persuasion, motivation, facilitation of strong working relationships


  • Ability to manage business expectations and resolve concerns, by communicating status and issues


  • Ability to effectively prioritize and escalate customer issues


  • Ability to interpret and analyze multiple facts


  • Knowledge of state and federal FMLA regulations


  • Knowledge of medical disability management preferred


  • Strong organizational skills


  • Excellent interpersonal skills


  • Ability to work in a team environment


  • Ability to meet or exceed Performance Competencies



    • Acting with Integrity
    • Communicating Effectively
    • Pursuing Self-Development
    • Serving Customers
    • Supporting Change
    • Supporting Organizational Goals
    • Working with Diverse Populations
  • Date Posted May 7, 2022
    Date Closes June 6, 2022
    Requisition 882310500
    Located In Orlando, FL
    SOC Category 00-0000.00

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