Job Summary
Under general supervision of the team manager, this position is responsible for administering various clients' Family Medical Leave Act (FMLA) policy and performing various clerical duties to support the administration and operational functions of the unit.
Principal Duties & Responsibilities
Assists associates with leave of absence requests and guides them through the process
Processes all leave of absence paperwork according to established procedures and laws
Provides timely and accurate responses to associates and all levels of management concerning day[1]to-day issues and activities
Administers the FMLA policy; reviews FMLA documentation for accuracy and completeness
Makes recommendations to approve or deny requests for FMLA based on federal regulations
Coordinates correspondence, forms, and other documents via the claim system
Generates reports as required; maintains files, inputs and analyzes data
Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines
Keeps complete records of all LOA requests and maintains tracking and analysis of data
Participates in developing goals, objectives, and systems.
Maintains compliance with standards and federal/state regulations
Serves as an internal reference to the team for certification requirements and processing
Contacts Providers for clarification
Supports management with special projects as necessary
Performs other related duties as required
Education & Experience Required
- Bachelors Degree In a related field
- 1 - 2 years of related experience
Or an equivalent combination of education and experience
Job Knowledge & Skills
Current knowledge of the integrated disability and absence management industry
Excellent customer service skills and ability to manage difficult and stressful situations
Strong communication skills written, verbal, persuasion, motivation, facilitation of strong working relationships
Ability to manage business expectations and resolve concerns, by communicating status and issues
Ability to effectively prioritize and escalate customer issues
Ability to interpret and analyze multiple facts
Knowledge of state and federal FMLA regulations
Knowledge of medical disability management preferred
Strong organizational skills
Excellent interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Competencies
- Acting with Integrity
- Communicating Effectively
- Pursuing Self-Development
- Serving Customers
- Supporting Change
- Supporting Organizational Goals
- Working with Diverse Populations
Madonna Rehabilitation Hospital 
Lincoln, NE 
Part-time
