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Sr Mgr, Service Delivery

AFLAC locationColumbus, GA
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97 positions
97 positions
info linkReport a probelm Originally Posted : August 23, 2021 | Expires : September 22, 2021


Job Location
Columbus, GA, United States


Job Summary

Manages team responsible for the delivery of IT infrastructure solutions partners. Primary role of the team is to ensure SLA adherence by the technology partners and to interface with internal Aflac teams to ensure solutions meet requirements and are optimized for efficiency and value. Works with financial teams and business owners to provide cost transparency details relative to services consumed. Ensure service providers meet scheduled milestones to ensure project/program objectives in a timely manner and has an in-depth knowledge of the principles, theories, practices, and techniques for managing the activities related to planning, managing, and implementing applications development projects and programs in support of open system's technologies. Possesses a combination of business, behavioral, and technical leadership skills, the most important being an understanding of the customers' business needs, processes, and functions.

Principal Duties & Responsibilities

Manages services provided to internal and external customers and the alignment, development, and implementation of IT planning and initiatives to support business strategy, to include analyzing emerging technologies and translating implications of the new technologies into an effective IT strategy for the business unit

Communicates project status and schedules to management within the division

Contributes to and influences the development of standards and decisions regarding changes to systems and provides technical and business expertise

Manages vendor relationships to maximize value to the business; negotiates simple to moderately complex contracts

Manages and plans activities at the department level and business technology initiatives for ongoing systems administration activities; oversees the analytical and technical work in the planning, design, installation, and on-going administration of production servers and systems; communicates project goals and schedules to staff; works with the various stakeholders, such as Application Development Managers, etc., to allocate and direct resources to meet schedules

Gathers and analyzes data and reports that pertain to the overall operation of the department and completes reports summarizing activities and trends; develops and implements strategic and tactical operational plans to ensure company and departmental goals are achieved; performs independent

review of problem situations, develops solutions, and implements action steps to resolve problems and ensure customer satisfaction; reviews processes and procedures to streamline activities to enhance service turnaround time, productivity, and quality; coordinates overall workflow of the department and ensures that workflow processes facilitate effective and efficient use of IT resources and enhance customer satisfaction

Leads and mentors a staff that consists of other managers, supervisors, consultants, and professional staff at the business function level, and educates the staff in development processes and procedures

Performs other duties as required

Leader - Education & Experience

Bachelors Degree in Computer Science, Management Information Systems or a related field, eight or more years of IT server administration experience including two years of experience involving technology and practices for Enterprise-level Server, Storage, and Backup environments to include experience with Disaster Recovery solutions of open systems, three years in a supervisory/managerial leadership capacity in a comparable IT environment, demonstrated ability to launch and deliver one or more IT projects on time and within budget, ability to coordinate activities through service providers and remote teams, or an equivalent combination of education and experience.

Job Knowledge & Skills

  • Mainframe hardware, Storage & Replication - Intermediate Knowledge

  • Infrastructure Architecture and Design - Intermediate Knowledge

  • Lead Medium Projects (3- 12 months) Advanced

  • Cloud Architecture Intermediate

  • Active Directory Intermediate

  • Disaster Recovery Intermediate

  • Messaging Systems Intermediate

  • Expense Management and Forecasting Advanced

  • zOS System Architecture Intermediate

  • Unix Systems Intermediate

  • Server Virtualization Intermediate

  • Enterprise Storage Intermediate

  • Network Architecture intermediate

  • Middleware Integration Intermediate

  • Contract Negotiations Advanced

    Organizational Competencies

    Acting with Integrity, Communicating Effectively, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

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